Student Success Advisor & Outreach Lead (CS & IT)

James Madison University; Harrisonburg (VA); Hybrid; USD 52,000 - 70,000; Full time

Job summary

James Madison University invites applications for a full-time, 12-month Student Advisor and Outreach Coordinator in the Department of Computer Science. This role provides developmental advising to CS and IT undergraduates, coordinates outreach programs, and collaborates with campus partners to enhance student success and retention.

The position emphasizes data-informed planning and proactive student support.

Qualifications

• Bachelor's degree required and experience advising undergraduates.
• Experience supporting student success, retention, admissions, or similar.
• Ability to manage confidential information with discretion.
• Proficiency with office tech and advising/web content systems.
• Ability to support access, belonging, and student success for diverse students.
• Excellent written, oral, and interpersonal communication.
• Strong organization, time management, and problem-solving.

Responsibilities

• Provide developmental academic advising to CS and IT students.
• Help students develop academic plans addressing Gen Ed, major, progression.
• Participate in orientation and transfer advising.
• Monitor progress, conduct proactive outreach, and connect to resources.
• Support students on probation or with academic difficulties.
• Coordinate the IT Ambassador Program, onboarding and scheduling.
• Plan outreach campaigns and visits for prospective students.
• Identify recruiting events and maintain current content.
• Organize welcome and retention activities for new and continuing students.
• Maintain confidential records and contribute to annual assessment.
• Collaborate with department leadership, Admissions, Registrar, and campus partners.

Skills

Bachelor's degree

Advising experience

Confidential information handling

Office and communication tech

Advising systems and reporting

DEI and student access

Strong written/oral skills

Organizational skills

Education

Bachelor's degree

Master's degree (preferred)

Tools

Excel

Cascade CMS

Student information systems

Job description

James Madison University invites applications for a full-time, 12-month Student Advisor and Outreach Coordinator in the Department of Computer Science. This role provides developmental advising to CS and IT undergraduates, coordinates outreach programs, and collaborates with campus partners to enhance student success and retention.

The position emphasizes data-informed planning and proactive student support.