Student Success Advisor II

Tulane group; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Tulane University, within the Tulane School of Social Work, seeks an educational advisor to guide a portfolio of students, maintain enrollment records, and support academic progress. This role reports to the Academic Affairs Team.

The position requires strong communication, confidentiality under FERPA, and proficiency with Microsoft Office, Salesforce, and Banner. Join a collaborative university environment that values student success.

Qualifications

• REQUIRED EDUCATION AND EXPERIENCE: Bachelor’s Degree with 2 years of relevant experience.
• OR High School Diploma with 8 years of academic advising experience in an educational setting.
• REFERRED QUALIFICATIONS: Advanced Degree in a relevant field; academic advising in higher education.

Responsibilities

• Excellent organizational and interpersonal skills including the ability to work collaboratively with other positions and units within the University.
• Excellent verbal and written communication skills.
• Ability to make independent decisions related to student academic advising.
• Ability to work with confidential information protected under FERPA and other rules/regulations.
• Knowledge of Microsoft Office applications, experience with a CRM (Salesforce) and a student information system (Banner).
• Ability to maintain confidentiality in all work performed.

Education

Bachelor’s Degree with 2 years of relevant experience

High School Diploma with 8 years of academic advising experience

Advanced Degree in a relevant field

Tools

Salesforce

Banner

Job description

Tulane University, within the Tulane School of Social Work, seeks an educational advisor to guide a portfolio of students, maintain enrollment records, and support academic progress. This role reports to the Academic Affairs Team.

The position requires strong communication, confidentiality under FERPA, and proficiency with Microsoft Office, Salesforce, and Banner. Join a collaborative university environment that values student success.