Student Services Representative - Admissions and Records/ Enrollment Services - Modesto Junior College

Yosemite Community College District; Modesto (CA); On-site; USD 53,000 - 67,000; Full time

Benefits offered by this job

Health options for employee and depend

Vision, dental and life insurance paid

Job summary

The Yosemite Community College District seeks a Student Services Representative for Modesto Junior College to handle Admissions and Records, Enrollment Services, and Financial Aid support. You will interact with students and staff via in-person, phone, and online channels, guiding them through matriculation and related processes.

The role requires strong clerical skills, adherence to policies, and the ability to manage multiple tasks with accuracy in a busy college environment.

Qualifications

• High School diploma or GED required.
• Two years of general office administrative support experience required.
• Bilingual ability preferred.

Responsibilities

• Responds to inquiries and complaints from students, staff and the general public through face-to-face, telephone and online chat communication.
• Connects prospective and current students with support resources designed to sustain their success.
• Provides detailed information and guidance regarding online platforms such as BankMobile, Student Portal, and Electronic Data Submission (EDS).
• Assists with follow-up of students who have been referred to additional services.
• Receives and processes transcript requests according to established policy.
• Provides information to prospective and current students regarding Student Services.

Skills

Communicate effectively with students?

Provide resources and answers to复杂).

Perform clerical work with accuracy

Accurately apply legal mandates, Distr

Utilize word processing, spreadsheets,

Understand and carry out oral and writ

Establish and maintain cooperative wrk

Education

High School diploma or GED

Two years general office administrative support experience

Tools

Word processing software

Spreadsheets

Database software

Job description

Student Services Representative - Admissions and Records/ Enrollment Services - Modesto Junior College

APPLICATION CLOSE DATE: Thursday, November 19th, 2026 at 11:59pm

Position Information

Job Title

Job Title Student Services Representative - Admissions and Records/ Enrollment Services - Modesto Junior College

Site:

Salary Range / Other

$4,712 to $6,018 per month- Range 28 (2026-2027 Classified Salary Schedule) Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step. Workplace: Modesto Junior College; Modesto, CA 40 hours per week, 12 months per year Monday through Friday: 8:00am – 5:00pm (Evening and weekend hours may be required)

The District currently pays for a health options for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid. The estimated cost of District provided benefits (health, dental, vision, and life) is $24,408 annually.

Position Summary Information

Job Description

DEFINITION Under general supervision, performs clerical and customer service duties related to student admission designed to improve retention, completion, graduation and/or transfer rates. Performs generalist duties related to the functions of Student Services, with a focus on Enrollment Services and Financial Aid.

DISTINGUISHING CHARACTERISTICS This is the frontline customer service classification in the Student Services Division with a strong focus on communication and customer service within the Yosemite Community College District ( YCCD ). Incumbents in this class are responsible for first point of contact with students, staff and community members through face-to-face, telephone and online chat communication and general clerical duties in support of enrollment, records, and financial aid functions.

SUPERVISION RECEIVED AND EXERCISED Incumbents in this class receive general supervision, working alone on routine or regular work assignments and checking with a supervisor on non-routine assignments or when in doubt as to the correct procedures to follow. Positions in this job class may be assigned to work in various departments within the Student Services division.

Incumbents do not directly or indirectly lead or supervise other full time employees.

Minimum Qualifications

MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Education/Experience, Knowledge and Ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Knowledge of:

• Modern office practices, methods, and procedures.
• Appropriate English usage, spelling, grammar, punctuation, and arithmetic concepts.
• Basic administrative techniques and strategies.
• Standard office machines and equipment, including computers.

Ability to:

• Communicate effectively with students from diverse backgrounds
• Provide resources and answers to complex procedural questions
• Perform clerical work with accuracy and attention to detail
• Accurately apply legal mandates, District policies, rules, and regulations
• Utilize standard business computer word processing, spreadsheet and database software
• Understand and carry out oral and written directions.
• Establish and maintain cooperative working relationships with those encountered during the course of the work.

Education and Experience

Education and Experience:

• Education:Possession of a High School diploma or GED .
• Experience:Two years performing general office administrative support work.

Desirable Qualifications:

• Bilingual ability preferred.

Example of Duties

ESSENTIAL DUTIES

• Responds to inquiries and complaints from students, staff and the general public through face-to-face, telephone and online chat communication.
• Connects prospective and current students with support resources designed to sustain their success.
• Provides detailed information and guidance regarding online platforms such as, BankMobile, Student Portal, and Electronic Data Submission ( EDS ).
• Assists with follow-up of students who have been referred to additional services.
• Assists with providing information to students and community members at student success events, workshops, and-or in the student success lab.
• Receives and routes permanent student records and files related to registration or financial aid.
• Guides students through matriculation services.
• Assists with scheduling and proctoring testing for current and prospective students and provides check-in services.
• Performs data entry updates of basic student information such as name changes on student files.
• Administers, scores, and reports various tests for individuals and/or agencies.
• Responsible for strict adherence to security standards for all materials and conduct during test administration or proctoring.
• Performs clerical tasks related to the intake of student admissions, registration and record information, and financial aid documents.
• Provides preliminary processing and review of student admissions, and financial aid applications and related forms.
• Receives and processes transcript requests according to established policy.
• Receives documents such as tax returns, W2 forms, and other parent/student forms; reviews documents for completeness and consistency.
• Provides information to prospective and current students regarding Student Services.
• Makes routine eligibility decisions for the Board of Governor’s Fee Waiver ( BOG ) program.
• Assists with inquiries regarding catalog, website and class schedule interpretation.
• Performs data entry updates of basic student information such as name changes on transcripts and student files.
• Scans, indexes and files forms, records, transcripts and other information into an automated records management system.
• Assists other staff with assigned functions as needed.

Performs other related duties as assigned.

Licenses and Certificates

Licenses and Certificates:

• Depending upon assignment, possession of a valid typing certificate for 45 words per minute may be required.
• Depending upon assignment, possession of a valid license to drive in California may be required.

Physical and Mental Standards

Physical and Mental Standards:

• Mobility: ability to sit and stand for long periods, move about an office, and occasionally reach above and below desk level.
• Dexterity: fine manipulation sufficient to operate a computer keyboard, handle individual papers, write and take notes.
• Lifting: frequent lifting of papers, files, equipment and material weighing up to 10 pounds.
• Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently.
• Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in person.
• Emotional/Psychological Factors: ability to make decisions and concentrate; frequent contact with others including some public contact; frequent deadlines and time-limited assignments.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

TYPICAL WORKING CONDITIONS

• Work is generally performed in a standard office environment.
• May include some evening or weekend hours.

The Yosemite Community College District is an Equal Opportunity Employer.

It is the policy of Yosemite Community College District (Modesto Junior College and Columbia College) not to discriminate on the basis of race, color, national origin, sex or disability in its educational programs and its employment practices. YCCD BP 3410 Nondiscrimination can be found at: https://www.yosemite.edu/trustees/board_policy/3410%20Nondiscrimination.pdf

Title IX Sexual Harassment regulations define Title IX Sexual Harassment to include four terms “as defined in” the Clery Act and the Violence Against Women Act ( VAWA ): Sexual Assault, Dating Violence, Domestic Violence, and Stalking.

In accordance with 34 C.F.R. §§ 100.6(d), 104.8, and 106.9; and 28 C.F.R. § 35.106, the following person has been designated to handle inquiries regarding Title IX, Section 504/Title II policies:

District Title IX/Civil Rights Compliance Coordinator
Yosemite Community College District
2201 Blue Gum Ave., Modesto, CA 95358

Open Date 10/29/2026

Close Date 11/19/2026

Open Until Filled No