Student Services Coordinator Part Time (16 Hours Weekly)

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 42,000 - 66,000; Full time

Job summary

Thomas Jefferson University seeks a Student Services Coordinator to provide administrative and programmatic support within a student services area. You will be a key contact for students, faculty, staff and campus partners, coordinating services and resources to ensure timely communication and a positive student experience.

Responsibilities include overseeing proctoring, accommodations, data collection, and supervising student employees, in collaboration with the Assistant Director,

Qualifications

• Bachelor’s degree required; master’s preferred in education, counseling, or related field.
• Experience in higher education and accessibility services is desirable.
• Knowledge of ADA and Section 504 and related disability laws.

Responsibilities

• Interacts with coworkers, visitors, and staff per Jefferson values.
• Processes all incoming Proctor Requests and maintains records of scheduled testing.
• Organizes spreadsheets used to track proctor data.
• Coordinates accommodations for students needing accessibility services.
• Proctors exams as needed and supports program oversight.
• Hire, train and supervise student employees (5-7).
• Represent the department at campus events and with partners.

Skills

Communication

Organization

Problem solving

Teamwork

Office software

Case management systems

ADA knowledge

Education

Bachelor’s Degree

Master’s Degree preferred

Tools

Maxient

Accommodate

Qualtrics

Starfish

Banner

Assistive Technology

Job description

The Student Services Coordinator provides administrative and programmatic support within a student services area and serves as a key point of contact for students, faculty, staff, and campus partners. This position supports the coordination and delivery of student-focused services, programs, and resources while ensuring timely communication, accurate documentation, and a positive student experience.

The Student Services Coordinator provides administrative and programmatic support within a student services area and serves as a key point of contact for students, faculty, staff, and campus partners. This position supports the coordination and delivery of student-focused services, programs, and resources while ensuring timely communication, accurate documentation, and a positive student experience.

The Student Services Coordinator assists with daily operations, responds to student inquiries, coordinates processes and services, maintains records, and supports department initiatives that promote student success and engagement. The role works collaboratively with campus partners and escalates complex concerns or emerging needs to appropriate leadership. This position contributes to continuous improvement efforts and supports institutional goals related to student support, compliance, and operational effectiveness.

Job Description

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes all incoming Proctor Requests and maintain accurate records of all scheduled testing
• Carefully organizes spreadsheets used to track proctor data
• Communicates with students, and campus partners to establish and maintain reasonable accommodations for students needing accessibility services
• Proctor exams as needed
• Assists in the administrative oversight of services and resources for students students needing accessibility services, include, but not limited to testing accommodations, academic assistance, auxiliary aids, note taking assistance, readers, scribes, and others as necessary
• Utilize appropriate case management system(s) to maintain files with confidential student information
• Coordinates exam accommodations with graduate student proctors
• Assists the Assistant Director, Accessibility Services with supervising proctors
• Assist with data collection and assessment of the proctoring program
• Represent the department at campus events, meetings, or initiatives in collaboration with other department members.
• Hire, train and supervise student employee positions: Office Assistants (5-7 undergraduate or graduate students)
• Serve as an institutional resource for faculty and staff to ensure effective implementation of approved accommodations, and answer / address questions or concerns.

Competencies (Knowledge, Skills, And Abilities Required)

• Ability to maintain effective and collaborative working relationships with University staff, faculty, students, and external stakeholders
• Ability to manage multiple tasks and work effectively in a fast-paced environment with strong attention to detail
• Independent problem-solving and teamwork in complex situations
• Proficiency with office software and student case management systems
• Knowledge of ADA, Section 504, and related state and federal disability laws and their application to higher education

Education

Minimum Education and Experience Requirements:

• Bachelor’s Degree (required); Master’s Degree in education, counseling, behavioral science, disability services, or related field (preferred)

AND

Experience

• 1-3 years direct experience in higher education preferred

Additional Information

• Microsoft suite, Case Management Systems (Maxient, Accommodate), Qualtrics, Starfish, Banner, Assistive Technology

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

130 S 9th Street, Philadelphia, Pennsylvania, United States of America

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here