Student Services Coordinator

University of North Texas; Denton (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

University of North Texas in Denton seeks a Student Services Coordinator to manage the Emerald Eagle Scholars program, connecting high-need, high-potential students with campus resources and services.

The role liaises with Admissions, Financial Aid, and academic departments to deliver comprehensive supports, assess outcomes, and supervise student staff. This office values inclusive mentorship and data-informed programming.

Qualifications

• Bachelor's degree in related field is required.
• Two years of student services or related experience preferred.
• Exceptional customer service and communication skills.

Responsibilities

• Coordinate all aspects of the Emerald Eagle Scholars Program (Financial, Academic, Engagement pillars).
• Lead recruitment for each class of Emerald Eagle Scholars.
• Develop and coordinate programs meeting the needs of scholars, considering classifications.

Job description

Title: Student Services Coordinator

Employee Classification: Student Services Coordinator

Campus: University of North Texas

Division: UNT-Student Affairs

SubDivision-Department: UNT-Div of Student Affairs

Department: UNT-First Generation Center-160130

Job Location: Denton

Salary: 47,232

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas‑Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people‑first values‑based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The First Generation Success Center supports and leads first‑generation students toward opportunities of engagement, success, and community through programming, advising, and resources to ensure they have the knowledge and skills to become the next generation of academics, community leaders and professionals, while also becoming the first in their families to achieve a college degree.

Position Overview

The Emerald Eagle Scholars Program, housed in the First-Generation Student Success Center, provides access to higher education for academically talented students with high financial need. The program connects students to campus resources while engaging them in activities that facilitate their intellectual engagement, academic success, and the timely completion of their bachelor's degrees.

This position is responsible for the coordination/daily operations of the UNT Emerald Eagle Scholars program. EESP is UNT's signature tuition guarantee initiative for high achieving and modest-income students who a have a passion to succeed in college. These students are largely first‑generation and this position will work collaboratively with campus partners and the First‑Generation Success Center team.

Minimum Qualifications

Bachelor's degree in related field and two years of student services, student affairs, counseling, advising, or related experience; or any equivalent combination of education, training and experience.

Knowledge, Skills And Abilities

• Exceptional customer service skills.
• Advanced Microsoft Office skills.
• Knowledge of accounting/budgeting procedures.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
• Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats.
• Ability to conceptualize, plan and organize multiple programs and assignments effectively. -Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
• Skill in developing and maintaining good working relationships.
• Knowledge of policies, practices, procedures and terminology of assigned function.
• Supervisory skills.

Preferred Qualifications

Experience or interest working with historically underserved students.

Job Duties

Coordinate and provide leadership for all aspects of the Emerald Eagle Scholars Program, including the Financial, Academic, and Engagement pillars of the program.

Provide leadership in the recruitment of each class of Emerald Eagle Scholars.

Develop and coordinate appropriate and/or innovative programs that meet the needs of this population of students and considers the specific needs of each classification of Emerald Eagle Scholar.

Hire, train, and supervise student employees and graduate assistants.

Develop and maintain cooperative relationships with academic departments, faculty members, student affairs, and other university departments and offices to ensure a holistic experience for Emerald Eagle Scholars.

Work closely with Admissions and Financial Aid to facilitate the recruitment and financial awarding of Emerald Eagle Scholars.

Sustain an awareness of current research trends in terms of low socioeconomic and/or first‑generation college students.

Assist in the development and implementation of assessments, evaluations, and research activities related to the program.

Assist with the development, revision, and distribution of marketing, educational, and informational publications and materials related to the Emerald Eagle Scholars Program.

Physical Requirements

Communicating with others to exchange information.

Repeating motions that may include the wrists, hands and/or fingers.

Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

In-Office, Monday-Friday with some nights and weekends

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.