Student Services Advisor

Tulsa Welding School and Technology Center Houston; Tulsa (OK, TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) employer match

Short & Long Term Disability — Company

Basic Life Insurance — Company Paid

Birthday off — Company Paid

10 Paid holidays

Tuition Reimbursement

Pet Insurance

Job summary

Together with Tulsa Welding School & Technology Center Houston, we are seeking a Student Services Advisor who is caring and engaging with strong communication skills. The role centers on improving student retention, coordinating support services, and ensuring SAP compliance while guiding students toward successful graduation.

The ideal candidate has an associate degree or relevant experience and demonstrates a proactive, self-driven approach with excellent verbal and written communication.

Qualifications

• Associate’s degree in related field; or minimum two years of related experience and/or training; or equivalent combination of education and experience.
• Strong verbal and written communication skills, including problem-solving and decision-making skills.
• Proven self-starter who continually pursues learning opportunities.

Responsibilities

• Manage student retention and satisfaction through reports, surveys, and face-to-face interaction with students and staff.
• Identify retention problems and implement proactive measures to improve outcomes.
• Monitor SAP and assist with attendance, SAP letters, and waivers as needed.
• Supervise and support student services staff.
• Document student records for SAP, leaves of absence, withdrawals, and attendance explanations.
• Schedule meetings with Appeals and Reinstatement Committees and coordinate related processes.
• Monitor Ability to Benefit students and support graduation readiness.
• Attend semi-annual graduation ceremonies.

Skills

Communication skills

Problem-solving

Self-motivation

Student focus

Education

Associate's degree or related experience

Job description

Do you get satisfaction from helping people make their dreams come true? If so, the Student Services Advisor roleat Tulsa Welding School & Technology Center in Houston may be what you are looking for!We are seeking an enthusiastic individual who has a caring and engaging personality, a pleasant and steadfast demeanor, and great communication skills.

Responsibilities:

• Number one priority is student retention and satisfaction, which is monitored through reports and surveys, as well as face-to-face interaction with students and staff (including instructors)-works daily with DOSS and retention efforts, particularly at the satellite campus, to ensure monthly drops by program/shift, as well as retention budgets are achieved.
• Identify potential problems and solutions with retention efforts and instill proactive measures to address problem while monitoring for effective outcomes through analysis of reports.
• Monitors Satisfactory Academic Progress (SAP) at the end of each phase, prints SAP Failure Letters and has each student who fails SAP sign the form after discussing the issues that may have caused or contributed to the problem. Also offers assistance if needed
• Assist DOSS with supervision and support of student services staff.
• Enters notes in the computer system to backup all handwritten documentation for SAP Failure, Leave of Absence requests, Withdrawals and information explaining reasons for a student’s absence
• Monitors attendance daily, makes calls to find out the reasons for a student’s absences and encourages students to attend while emphasizing the importance of satisfactory attendance in order to graduate
• Schedules, organizes and informs students of meeting with the Appeals Committee
• Schedules student’s meetings with the Reinstatement Committee
• Monitors, tracks and advises Ability to Benefit students (ECPP)
• Mandatory attendance at semi-annual graduation

Required Knowledge, Education and Experience:

Associate’s degree in related field; or minimum two years of related experience and/or training; or equivalent combination of education and experience.

• Strong verbal and written communication skills, including problem-solving and decision-making skills
• Ability to maintain a positive attitude and strong student focus to inspire, engage, and coach potential students
• Proven self-starter who continually pursues learning opportunities

Why Should You Work For Us?

Competitive benefits package including Medical, Dental, and Vision

Flexible Spending Account and Health Savings Account options

401(k) employer match

Short & Long Term Disability – Company Paid

Basic Life Insurance - Company Paid

Your Birthday off - Company Paid

10 Paid holidays

Tuition Reimbursement

Pet Insurance, Accident Insurance, and other optional insurance plans

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

About Tulsa Welding School & Technology Center:

Tulsa Welding School (TWS) has locations in Tulsa, Oklahoma; Jacksonville, Florida; and Houston, Texas. TWS in Tulsa, Oklahoma, has trained individuals for professional, entry-level careers since January 1949. TWS in Jacksonville, Florida, which is a branch campus of Tulsa Welding School in Tulsa, started training students in November 2001. Tulsa Welding School & Technology Center (TWSTC) in Houston, Texas, which is also a branch campus of Tulsa Welding School in Tulsa, Oklahoma, started training students in December 2014.

Our training programs were designed to meet employers’ needs by providing our students with the technical competencies as required and are based on industry feedback. Our instructors are industry experienced professionals who instruct their students in the techniques and skills needed by employers.We train our graduates for the skills, knowledge, and the workplace attitudesthat areessential when entering the professional world. Graduates who put forth the dedication, commitment to excel, and workplace experience in their welding, HVAC/R or electrical education, have the potential to obtain a lasting and rewarding.

About StrataTech Education Group:

StrataTech Education Group specializes in the operation of skilled trade schools. Led by industry veterans, we understand the realities of the career school industry. StrataTech Education Group’s first acquisition was Tulsa Welding School (TWS) in Tulsa, OK in 2008. In addition to our other TWS locations, the Refrigeration School, Inc. (RSI) was acquired and is located in Phoenix, AZ. StrataTech seeks to deliver an excellent return on investment for both our students and our investors.

Core Values:

I integrity,C communication,A accountability,R respect,E excellence (“I CARE”)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.