Student Services Advising Generalist

Hillsborough College; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Hillsborough Community College in Florida is seeking a Student Services Advisor responsible for overseeing New Student Orientation programs, providing front-line customer service, and guiding students through admissions, registration, and eligibility for disability services.

The role requires a Bachelor's Degree and at least three years of related experience, with preferred bilingual English/Spanish capabilities, and the ability to work independently while coordinating with Advising, Counseling,

Qualifications

• Bachelor's degree required with at least three years of relevant experience.
• Knowledge of admissions, registration, and records policies.
• Experience in academic advising preferred.
• Fluency in English and Spanish is highly desired.

Responsibilities

• Provide general academic advising and admissions information.
• Provide financial aid information and assist with documents.
• Handle front-line student intake and referrals to services.
• Support registration processes and maintain records.
• Stay updated on articulation policies and state mandates.
• Participate in recruitment and retention activities.
• Attend seminars and workshops related to Student Services.
• Perform other related duties as required.

Skills

Bilingual English-Spanish

Customer service

Advising experience

Data entry

Education

Bachelor's Degree

Job description

Position Summary

This position is responsible for providing oversight and managing New Student Orientation programs and initiatives. Provides front-line customer service and intake processing for students. Provides students with general financial aid information and eligibility for disability services. Provides general academic advising information including admission requirements.

Job Duties

• Provides general academic advising information including admissions requirements (testing & transcripts), special services (dual enrollment, cross enrollment, early admit and transient).
• Provides students with general financial aid information including application process, documentation necessary, loan information and scholarships. Collects and verifies supporting documentation for eligibility purposes.
• Provides front-line customer services and intake processing for students (transcript requests, application for admission, application for graduation, verifications, VA, International).
• Makes student referrals to appropriate student services areas (Advising, Counseling, Financial Aid, and Disability Services).
• Performs data entry relevant to Student Services and assists with registration (drop, add, withdrawal).
• Maintains up-to-date understanding of articulation policies, procedures, and State mandates.
• Participates in campus recruitment and retention activities.
• Attends and provides seminars and workshops in topics related to Student Services.
• Performs other similar and related duties as required.

Minimum Qualification

The position requires at least a Bachelor's Degree and at least three years of prior work-related experience.

Preferred Qualifications

• Knowledge of college admissions, registration and records policies and procedures,
• Experience in academic advising,
• Understanding of financial aid processes,
• The ability to assume multiple roles and work independently with little supervision,
• Knowledge of community college programs and populations,
• Ability to cross train in all areas of student services and
• Fluently bilingual in English and Spanish (fluently able to converse, read and write)
• The ability to provide excellent customer services.

Position Location(s): Brandon, Dale Mabry, Plant City, SouthShore, and Ybor

Closing date: Open until further notice.

Hillsborough Community College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.

All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.

Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim. Note: Please upload your DD214 as an attachment as part of your application at the time of submission.

The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.

Hillsborough Community College participates in the US E-Verify program.