Student QA Specialist - HI

Management & Training Corporation; Centerville (UT); In loco; USD 25.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, vision, prescription

Short & long-term disability

401(k) retirement plan

Paid time off and paid holidays

Professional development assistance

Career advancement opportunities

Descrizione del lavoro

Management & Training Corporation (MTC) is seeking an in-office position in Centerville, Utah. The role reports to the Shared Services Student Recruiting Manager to perform data integrity audits and ensure QA compliance with government directives.

Wage starts at $18.39/hour, with full-time schedule Monday to Friday, 10:00 am - 7:00 pm MST. Benefits include comprehensive medical/dental/vision, disability coverage, 401(k), PTO/holidays, and professional development opportunities.

Competenze

• High school diploma or equivalent and three years of clerical experience.
• Must have working knowledge of computers and various software programs, e.g. Microsoft Word and Excel.

Mansioni

• Audit admissions folders same-day as submitted by specialists.
• Present evaluation findings to supervisor.
• Ensure full compliance with MTC and government record keeping requirements.
• Audit Open Cases and Comms Logs monthly and present findings.

Conoscenze

Clerical experience

Microsoft Word

Microsoft Excel

Formazione

High school diploma or equivalent

Associate's degree preferred

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Job Description

Wage - $18.39 per hour

Schedule – Full Time, Monday - Friday, 10:00 am - 7:00 pm- MST

Our Staff Also Enjoy These Benefits

• Medical, Dental, vision, prescription drug, life insurance and AD&D
• Short & long-term disability
• 401(k) retirement plan
• Paid time off and paid holidays
• Professional development assistance
• Career advancement opportunities

MTC is proud to operate the Hawaii Job Corps Center in Waimanalo, HI where our staff provide quality services to our local youth. We value our professional and caring employees who are dedicated to improving people's lives and we want youto join our team! Position will be in-office at our corporate office located in Centerville, Utah.

Position Summary

Reports to the Shared Services Student Recruiting Manager. Performs a variety of audits and evaluations to maintain the data integrity and quality assurance of the contract in compliance with government and management directives.

Essential Functions

• Evaluate and audit 100% of all admissions folders same-day as submitted by specialists.
• During evaluation and audit of application files, ensure all required information is included and forwarded to the appropriate Job Corps centers. Present all evaluation and audit findings and concerns to supervisor.
• Maintain records of data integrity errors and notate them on applicable tracking document.
• Ensure full compliance with MTC and government record keeping requirements.
• Audit the following areas on a monthly basis and present findings to the Manager: Open Cases and Comms Logs.
• Review Constituent Issues daily and work to a resolution same-day. Notify supervisor of resolution.
• Assign interested prospects to Student Recruiting Specialists based on caseload sizes and availability.
• Support in initial communication to all prospective students and verify interest and basic eligibility. Repeat contact at the expected rate and show maximum due diligence in converting prospects to applications.
• Contact withdrawn applicants to reengage interest in reopening applications.
• Conduct pre-departure calls to applicants pending arrival and coordinate with center records.
• Follow up with assigned Job Corps Center if file is pending review more than 14 days.
• Stay current with center statistics and maintain continuous contact with the center to coordinate efforts, discuss problems and develop resolutions.
• Support in data integrity training for existing and new staff.
• Contribute to an environment that encourages customer service, teamwork and innovation.
• Communicate business process to varied levels across the organization.
• Optimize services through process improvement for the assigned areas of responsibility.
• Be familiar with Key Performance Indicators (KPI's) related to designated business process
• Demonstrate ownership for assigned business process through continued process improvement.
• Provide a best-in-class customer service experience through timely processing, response times, and issue resolution.
• Provide feedback that will identify opportunities to enhance effectiveness and efficiency of business processes.
• Work closely with other members of the management team ensuring the Shared Services Strategy is aligned with business objectives.
• Contribute to our company Culture of Caring by maintaining positive and respectful relationships with employees, customers, vendors, program recipients and our community.
• Promote the development of career success standards by modeling appropriate behaviors, mentoring students when necessary and monitoring both positive and negative behaviors through interventions.
• Support, promote, and enforce the Job Corps' Zero Tolerance Policy.
• Maintain accountability of property; adhere to safety practices. It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management.

Education And Experience Requirements

• High school diploma or equivalent and three years of clerical experience. Associate's degree preferred.
• Must have working knowledge of computers and various software programs, i.e. Microsoft Word and Excel.
• Valid driver's license with an acceptable driving record.

Why:

Make a positive impact in your community by doing meaningful work that results in a rewarding career.

Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process.

About Us

Learn more about Management & Training Corporation here