Student Program Specialist- Juvenile Justice

San Joaquin Delta College; Stockton (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

San Joaquin Delta College in Stockton, CA seeks an experienced student services professional to provide advanced support to district programs and refer students to services and community resources. The role functions at journey-level with potential lead responsibilities within a program.

Responsibilities include coordinating program operations, assisting with case management, outreach, presentations, and data analysis to improve service delivery.

Qualifications

• Understand program goals, guidelines and eligibility.
• Knowledge of Federal, state, local codes and education law.
• Experience with record-keeping and data management.
• Ability to conduct assessments and provide referrals.

Responsibilities

• Provide advanced support services to students in District programs.
• Refer students to services and community agencies.
• Lead and coordinate staff; supervise part-time workers.
• Develop and deliver presentations to students and community.
• Plan outreach events and coordinate promotion.
• Analyze data to improve service delivery.

Skills

Student interviewing

Job search knowledge

Record keeping

MS Office

Webpage / social media

Communication skills

Teamwork

Cultural responsiveness

Education

Associate's degree in business administration/education

Tools

MS Office software

Internet research tools

Database systems

Job description

Description

DESCRIPTION

Under the direction of the assignedmanager, provide advanced support services to students in variousDistrict programs and services including various categoricallyfunded programs; to refer students to other District services,community agencies, the general public, and opportunities asappropriate; and to perform a variety of tasks relative to assignedarea of responsibility. This is a generic classification serving atthe journey level in terms of student issues and thensolutions.

DISTINGUISHING CHARACTERISTICS

This classificationserves at the advanced level of knowledge within a specialized unitin a student services organization. This classification serves as alead function within a service or program.

Responsibilities and Duties

ESSENTIAL FUNCTIONS

• Performs advanced technical and administrative dutiespertaining to specialized District programs; coordinates thetechnical administrative aspects of program planning anddevelopment.
• Assists and performs complex customer relations work to educateand market program services to businesses, organizations, potentialprogram participants and the general public; performs assessmentsof organizational needs in order to develop and/or modify programgoals.
• Serves as a lead worker, plans, coordinates and monitors thework of subordinate technical and clerical support staff;schedules, assigns and monitors the activities of part-time and/orstudent workers.
• Serves as a technical resource to others regarding the mostcomplex program activities and issues; serves as the Districtliaison with outside agencies, groups and individuals regardingprogram support and activities.
• Assists and/or oversees the day-to-day operations of a programoffice or site.
• Performs comprehensive case management services for programparticipants; matches students with program services; networks withother service providers and makes appropriate referrals.
• Plans and coordinates outreach programs and activities;including the use of office space, by employers, collegerepresentatives and others.
• Plans, presents and delivers oral and visual presentations,orientations, workshops and seminars to students or communitymembers on behalf of the program; meets with employers to promoteand offer job employment services from the college; participates oncommittees and task forces as assigned.
• Plans and coordinates special activities, field trips, jobfairs, on campus recruitments and other events; maintains mastercalendars; prepares informational newsletters and bulletins,highlighting upcoming events.
• Oversees and monitors student participation in assignedprograms and services; monitors and evaluates program activitiesand procedures; plans, develops and presents recommendations toimprove technical methods and techniques of programadministration.
• Performs complex research on internal and external data,methods, mechanisms and processes; performs advanced technical dataanalyses and comparisons; compiles, prepares and presents data tomanagement for evaluation.
• Enters, maintains, tracks, evaluates and presents complex datamaintained in manual and/or automated systems; develops and runscomplex computerized queries; tabulates and summarizes data;identifies trends and concerns; prepares summary reports.
• Explains and interprets complex program policies, regulationsand operational procedures to people contacting the office such asfaculty, students, staff and the general public.
• Reviews, verifies and processes program-related forms,applications and other documents based on applicable laws,regulations, policies and procedures; determines program/serviceeligibility; performs follow-up actions as needed.
• Meets with program participants to collect and reviewtranscripts, test scores and other academic progress documents;provides technical information regarding transfer requirementsand/or career goals; reviews and tracks progress related toeducational and career plans; assists program participants incompleting college enrollment, financial aid, scholarship and otherapplications.
• Organizes, plans and develops work accomplishmenttimelines.
• Maintains supply and equipment inventories; recommends neededpurchases; prepares purchase requisitions; receives and processesinvoices and forwards for payment.
• Establishes and maintains complex file and record systems,including those for confidential and sensitive materials.
• Independently responds to complex inquiries and correspondence;prepares information and data requested for administrative review;prepares reports, files, correspondence and other documents; maydevelop and prepare visual presentations, flyers, and graphicmaterials.
• Provide information and support services to students in variousDistrict programs and services.
• Design and develop promotional literature, pamphlets, forms,and displays of the various services offered by the District;virtual help desk support; update web pages and social media.
• Organize market events and workshops; contact and makearrangements for speakers; coordinate facilities andresources.
• May process financial transactions or contracts; initiaterequisitions and purchase orders, as required.
• Perform related duties and responsibilities as assigned.

Qualifications

Knowledge of

• Principles and procedures of student interviewing andassessment.
• Program goals, guidelines, policies, procedures and eligibilityrequirements of assigned program or service.
• Current issues and trends relative to assigned areas ofresponsibility.
• Principles and techniques of job search including resumewriting, interviewing and follow-up.
• Principles and procedures of record keeping.
• Standard office procedures, methods and equipment includingcomputers, internet research, database and MS Office softwareapplications.
• Basic webpage and social media operations.
• Pertinent Federal, State and local codes, laws and regulationsand the California Education Code.

Ability to

• Provide assistance and information to students with educationalor vocational barriers.
• Provide information to students and the public regardingavailability of District programs and services.
• Determine eligibility and matriculation requirements for newand transfer students.
• Recognize and understand student needs and make appropriatereferrals.
• Provide testing services to individual students and in supportof various campus programs.
• Respond to a wide variety of requests and inquiries fromstudents, faculty, staff and the public.
• Effectively present information to small and large groups.
• Work independently and as a member of a team.
• Prioritize assignments; organize and work on several projectssimultaneously.
• Work in a dynamic, fast paced, and high demandenvironment.
• Communicate clearly and concisely, orally and in writing.
• Establish and maintain cooperative and effective workingrelationships with all employees and others encountered in thecourse of work.
• Demonstrate sensitivity to and understanding of the diverseacademic, socioeconomic, cultural, disability, gender identity,sexual orientation, linguistic, and ethnic backgrounds, anddisabilities of community college students and staff asdemonstrated by skills and abilities in cultural responsiveness andcultural humility.

EDUCATION AND EXPERIENCE

Any combination ofexperience and training that would provide the required knowledgeand abilities is qualifying. A typical way to obtain the requiredknowledge and abilities would be:

Education

Associate’s degree from an accreditedcollege or university with major course work in businessadministration, education or a related experience field.

Experience

Four years’ experience providinginformation and career assessment services or a related field tostudents.

Supplemental Information

WORKING CONDITIONS

Consistent with its obligationsunder the law, the San Joaquin Delta College will providereasonable accommodation to any employee with a disability whorequires accommodation to perform the essential functions of theirjob.

Physical Demands

• Regularly perform desk-based computer tasks.
• Frequently sitting.
• Occasionally stand/walk, reach/work above shoulders, grasplightly/fine manipulation, grasp forcefully, use a telephone,sort/file paperwork or parts, lift/carry/push/pull objects thatweigh up to 30 pounds.
• Rarely twist/bend/stoop/squat, kneel/crawl.

Work Environment

Office Environment. A workplacefeaturing typical office amenities, including computers,telephones, and office furniture, in a controlled indoorsetting.