Student Loan Specialist

Paylocity; Illinois; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401k with employer match

EAP program

Paid time off

Paid holidays

Job summary

Auguste-Escoffier-School-of-Culinary-Art is seeking a remote Customer Service Specialist to support current and former students with federal loan questions. You will handle inbound and outbound calls, texts, and emails, guiding borrowers through exit counseling and the IDR process.

You will connect with loan servicers, advise on repayment options, and maintain student records. A strong communication skill set, attention to detail, and reliability are essential for success in this role.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Preferred knowledge of Title IV funding and NSLDS.
• Preferred experience in a call center environment.

Responsibilities

• Provide high-quality customer service to current and former students via inbound/outbound calls, texts, and emails.
• Assist with exit counseling requirements and IDR application process.
• Guide borrowers through repayment options and connect with loan servicers.
• Serve as liaison between borrowers and loan servicers or the Department of Education.
• Escalate and follow up to meet weekly and monthly metrics.
• Perform other duties as required.

Skills

Excellent communication

Detail oriented

Time management

Organizational skills

Team oriented

Coachability

Ethics

Computer proficiency

G Suite tools

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

G Suite tools

Job description

GENERAL SUMMARY

Provide high-quality customer service to current and former students through inbound and outbound phone calls, text messages and emails regarding their federal student loans. Responsibilities include assisting students with exit counseling requirements and working proactively to prevent loan delinquency or default. This involves guiding borrowers through repayment options, including Income Driven Repayment (IDR) application process, and connecting them with their loan servicers.

Default Management Functions:

• Exit counseling requirements which involves speaking with or responding to emails from active and former students.


• Assist former students to bring their loan account current which includes calls, texts, emails, skip-tracing and conference calls to loan servicers. Maintain and update student files to ensure that information on their account is accurate, complete, and up to date.


• Serve as a liaison between borrowers and loan servicers or the Department of Education.


• Connect new enrollments or active students who are currently in default with the Department of Education or with loan servicers.


• Follow-up, advise and guide borrowers through the IDR application process.


• Meet weekly and monthly metrics/goals.


• Other duties as required or assigned.

Requirements

QUALIFICATIONS

• High school diploma or equivalent; Associate degree preferred


• Preferred knowledge of Tile IV funding and National Student Loan Data System (NSLDS)


• Preferred experience in a call center environment

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent Communication Skills


• Detail Oriented


• Time-Management Skills


• Organizational Skills


• Team-oriented


• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement


• Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace


• Computer proficiency: knowledge of Microsoft Applications (Outlook, Word and Excel)


• G Suite tools: Gmail, Drive, Docs, Sheets, Calendar, and Google Chat


• Ability to interface with staff and external relationships in a professional manner, including a demonstrated commitment to customer service

WORKING CONDITIONS

This is a fully remote position that requires a dedicated, quiet, and distraction-free workspace with a reliable internet connection

The expected salary range for this role is between $40,000 - $45,000k. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. The position qualifies for the below benefits.

Escoffier offers a robust suite of benefits including:

• Medical, dental, vision, life, voluntary life and disability insurance


• 401k Retirement Program with an employer match


• Enhanced Employee Assistance Program


• Vacation and sick days


• 11 paid holidays

Triumph Higher Education LLC and its Companies are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug Free Workplaces.