Student Loan Consultant

KeyBank; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 48,000; Full time

Job summary

KeyBank is seeking a knowledgeable Student Loan Counselor to provide personalized guidance to students and parents on loan options while ensuring compliance and delivering exceptional client service throughout the loan process.

The role involves consulting clients via phone and in-person meetings, evaluating loan eligibility, explaining federal and private loan options, and assisting with applications. You will maintain records and educate on repayment strategies.

Qualifications

• Bachelor's degree or equivalent in finance or a related field.
• At least 1 year of experience in financial services, banking, or loan processing.
• Student loan experience preferred.

Responsibilities

• Consult with clients via phone and in-person to analyze student loan debt and options.
• Assess creditworthiness and eligibility for loans.
• Explain federal and private loan options, rates, repayment, and deferment.
• Assist clients in completing loan applications and documents.
• Ensure compliance with federal and state regulations.
• Maintain records of applications and repayment schedules.
• Provide financial literacy education on loans and repayment strategies.

Skills

Communication

Interpersonal skills

Analytical

Attention to detail

Education

Bachelor's degree or equivalent work experience in Finance, Business Administration, Economics, or related field

Job description

Location:

2510 Main Street, Glastonbury Connecticut

Job Summary

Provide personalized guidance to students and/or parents on student loan options, ensuring compliance and delivering exceptional client service throughout the loan process.

Essential Duties & Responsibilities

• Client Consultation: Conduct phone calls and in-person meetings with student loan clients to analyze their student loan debt and present options to save money by
  refinancing their loans or entering loans into federal loan repayment and
  forgiveness plans
• Loan Assessment: Evaluate creditworthiness and eligibility for student loans.
• Product Guidance: Explain federal and private loan options, interest rates, repayment plans, and deferment options.
• Application Support: Assist clients in completing loan applications and gathering documentation.
• Compliance: Ensure all loan agreements comply with federal and state regulations.
• Customer Service: Resolve client concerns and maintain communication throughout the loan process.
• Record Keeping: Maintain accurate records of applications, interactions, and repayment schedules.
• Education & Outreach: Provide financial literacy education related to student loans and repayment strategies.

Required Qualifications

• Education: Bachelor's degree or equivalent work experience in Finance, Business Administration, Economics, or related field.
• Experience: A minimum of 1 year experience in financial services, banking, or loan processing; student loan experience preferred.

Core Competencies

• Understanding of loan products and financial regulations
• Strong communication and interpersonal skills
• Analytical and problem-solving abilities
• Attention to detail

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $23.08 - $34.62 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/27/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].