Student Financial Aid & Scholarships Counselor

Texas A&M University System; Texarkana (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Texas A&M University - Texarkana is seeking a Financial Aid Counselor to be the primary contact for students in the financial aid office, guiding applications, document submission, and interpretation of awards to optimize funding and reduce indebtedness.

Responsibilities include advising students and families, assisting with FAFSA and aid processes, loan counseling, and supporting campus retention initiatives. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree or an equivalent combination of training and experience.
• One year of related experience.
• Knowledge of word processing and spreadsheet applications.
• Knowledge of financial aid counseling, verification, rules and regulations.
• Oral and written communication skills.
• Customer Service skills.
• Ability to multitask and work cooperatively with others.
• Ability to organize and make decisions.

Responsibilities

• First point of contact for incoming emails and phone calls regarding financial aid questions.
• Meet with prospective students that visit campus to explain financial aid programs and answer questions.
• Counsel students and parents regarding the various financial aid programs and scholarships opportunities, eligibility criteria, and application processes on and off campus.
• Assist with front counter operations answering questions for prospective, current and returning students as it relates to but not limited to admissions/registration/graduation/financial aid.
• Responsible for one-on-one sessions with students assisting with completing the FAFSA, completing the financial aid process to get awarded, understanding school policies like satisfactory academic progress to increase retention, controlling default by providing loan counseling.
• Provide personalized loan counseling to student loan borrowers so they make wise borrowing decision.
• Conduct exit counseling for loan recipients through personal and group counseling sessions; send counseling materials to graduates and official and unofficial student withdrawals.
• Counsels parents on Parent PLUS Loan eligibility, application requirements, and processing.

Skills

Oral and written communication

Customer service

Multitasking

Teamwork

Organizational skills

Education

Bachelor’s degree or equivalent

Tools

Banner

Microsoft Office

Job description

Texas A&M University - Texarkana is seeking a Financial Aid Counselor to be the primary contact for students in the financial aid office, guiding applications, document submission, and interpretation of awards to optimize funding and reduce indebtedness.

Responsibilities include advising students and families, assisting with FAFSA and aid processes, loan counseling, and supporting campus retention initiatives. Strong communication and organizational skills are essential.