Student Completion Coordinator

Cuesta; San Luis Obispo (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Cuesta College is seeking a Student Completion Coordinator to guide and support students across San Luis Obispo County campuses and partners. You will proactively monitor progress, connect students to academic success resources, and help them enroll, persist, and complete their goals.

In this role you will collaborate with instructors, student services, counselors, and administrators to coordinate outreach, track progress, and maintain confidential records, while supporting budget and office

Qualifications

• Associate degree required; related experience considered.
• Preferred Bachelor's degree; focus on student support and retention.
• Two years of experience in student support, engagement, persistence, retention, and/or completion in higher education; experience with racially minoritized students preferred.
• Bilingual in English and Spanish (verbal and written) preferred.

Responsibilities

• Coordinate activities of an assigned area across multiple sites and partners.
• Provide guidance and support to students to access services.
• Monitor student progress and connect to academic success resources.
• Maintain confidential records of student progress and outcomes.
• Develop workshops to improve retention and completion.
• Collaborate with faculty and staff to promote belonging on campus.
• Assist with day-to-day office operations and budget monitoring.

Skills

Case management

Student support

Bilingual English/Spanish

Data entry/recordkeeping

Communication

Education

Associate Degree

Bachelor’s Degree

Tools

Microsoft Office

Adobe software

Job description

This position may require regular on-site work at the North County Campus.

DEFINITION

Under the general supervision of the area administrator or designee, the Student Completion Coordinator will coordinate the activities of an assigned area. This assignment includes work and activities at any of the San Luis Obispo Community College District instructional sites, external partners, as well as participation in outreach activities.

Essential functions include providing guidance and support to students; ensuring their access to services and resources; and fostering a robust support network to promote students’ enrollment, retention, persistence, and attainment of personal, academic, and career goals. Coordinators will proactively monitor student progress and connect them with essential academic success and support services to address obstacles to completion.

DISTINGUISHING CHARACTERISTICS

Incumbents in this position utilize the Guided Pathways framework, advance the college’s Student Equity Plan, and employ equity-minded practices to bolster student engagements, sense of belonging, retention, persistence, and completion. The incumbent will work as a part of a team, and ensure all provisions of services to students are aligned with District’s strategic goals.

ABOUT THE COLLEGE

Where You Will Work

Serving all of San Luis Obispo County, Cuesta College has provided comprehensive associate degree offerings, certificates, and community programs to the region since 1964. The main campus is located along scenic Highway 1, west of San Luis Obispo and east of the beaches of the Pacific Ocean. Cuesta College has a North County Campus in Paso Robles, and South County Center, in Arroyo Grande.

Who We Are

Equity, diversity, and inclusion are essential to our culture and the work we do. Cuesta College is proud to be a designated Hispanic-Serving Institution (HSI) committed to racial and socio-economic diversity as it reflects our communities and student populations. We actively seek to attract candidates who share this commitment to equity, diversity, and inclusion. As part of the Cuesta College team, you can expect to be part of a collaborative community of faculty, classified professionals, administrators, students, and community partners advancing educational excellence with intentional support services leading to student success and completion.

• Additional information about the college can be found at https://www.cuesta.edu/about/index.html
• The college planning documents can be found at https://www.cuesta.edu/about/collegeplans/index.html
• Our Student Equity Action Plan can be found at https://www.cuesta.edu/about/info/student-equity-initiatives/equity/index.html
• We offer comprehensive benefit options. Information about benefits can be found at https://www.cuesta.edu/about/human-resources/benefits/index.html

ESSENTIAL FUNCTIONS

• Demonstrate sensitivity and ability to address the various needs of a diverse student population, including race/ethnicity, socioeconomic status, national origin/immigration status, religion, gender identity, gender expression, sexual orientation, age, military service, and/or ability;
• Apply and participate in a case management model to assess individual circumstances, provide personalized services, and make relevant referrals as needed;
• Initiate and maintain regular and frequent contact with students, including, one-on-one in person meetings, online meetings, and email communications;
• Act as a liaison between instructors, student services staff, counselor, and/or administrators, to connect student with suitable support systems;
• Maintain accurate and confidential records of student progress utilizing data management systems to track interactions (e.g., in-person, phone, online) and completion rates;
• Coordinate workshops or other initiatives aimed at enhancing students’ retention, persistence, and completion rates;
• Develop and maintain effective collegial relationships with faculty, staff, and administrators to foster an environment of connection and belonging on campus;
• Collaborate with Student Success and Support Programs and the Office of Instruction to design, coordinate, and/or promote intersectional programming to bolster awareness of support services and resources and enhance students’ sense of belonging, retention, persistence, and completion;
• Coordinate and implement outreach strategies to re-engage students who may be at risk of non-completion;
• Aid the area administrator or designee in monitoring and overseeing budgets, as well as adhering to the budget guidelines for grants and other funding sources;
• Engage in continuous improvement efforts to assess the effectiveness of student services, including, collecting, tracking, and analyzing data to identify trends or areas of improvement; Assist with researching, developing, and maintaining programmatic relevance; preparing and submitting reports, and maintaining documentation of projects;
• Aid with day-to-day office operations, activities, and administrative functions;
• Collaborate with Marketing to develop and maintain online and print materials to provide students with accurate and timely information;
• Apply policies, procedures, and practices of the District with sound judgment;
• Analyze situations effectively and adopt an appropriate course of action without immediate supervision; and
• Perform other related duties as required.

QUALIFICATIONS

Education:

Required

• AssociateDegree; and

• One-year of demonstrated, progressive, and substantial professional experience related to the position, and/or direct community involvement;

Preferred

• Bachelor’sDegree;
• Two years of experience with a focus on student support, engagement, persistence, retention, and/or completion practices, and/or working with racially minoritized students in a higher education setting; and
• Bilingual in English Spanish verbal and written communication.

Knowledge, Skills, and Abilities:

• Ability to uphold confidentiality, exercise sound judgement, and utilize discretion, coupled with an awareness of and sensitivity to the needs, interests, and concerns of minoritized students;
• Familiarity with college services and/or local community resources accessible to students;
• Experience developing partnerships and cultivating collaborative working relationships with internal and external constituencies;
• Ability to interpret and applyDistrict policies andprocedures and ensure compliance with applicable federal, state, and local regulations;
• Application and use of Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote) and Adobe software, and/or technology to follow-up with students and track their progress;
• Correct usage of English, grammar, spelling, punctuation, and vocabulary;
• Familiarity with current and historical legislation, current events, and/or cultural issues relevant to minoritized students; Proficient in delivering exceptional customer service, including employing tact, patience, and courtesy, with strong interpersonal communication skills; and Ability to set priorities, organize tasks efficiently, adhere to schedules, and consistently meet deadlines; and
• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students. "Meaningful consideration" means that candidates shall be required to demonstrate sensitivity to diversity in ways relevant to the specific position.

Physical ability to:

• Read and comprehend printed matter and text and data on computermonitors;
• Communicate intelligibly and effectively via speech, telephone, written correspondence,and/or email;
• Sit or stand for extended periods oftime;
• Lift and/or carry 25 pounds;and
• Exert manual dexterity sufficient for keyboard and other office equipmentoperation.

License and Certificates

(current within the last year) Required

• Valid driver’s license and eligible to obtain California driver’s license upon hire.

ADDITIONAL INFORMATION

Cuesta College will not sponsor any visa applications.

San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address: https://www.cuesta.edu/community/publicsafety/crime-information/clery-act.html

Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit: https://www.cuesta.edu/about/depts/humanresources/Job_Opportunities.html

Selected applicants will be invited to attend a Zoom interview on Friday, November 13, 2026.