Student Billing & Accounts Advisor

Ivy Tech Community College of Indiana; Marion (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Retirement plan 401(k)

Life insurance

Disability benefits

Tuition assistance

Paid time off

Job summary

Ivy Tech Community College of Indiana seeks a detail‑oriented Bursar/Student Accounts Specialist to manage student accounts, process payments, and ensure accurate reconciliations. You will explain tuition charges, assist with payment plans, and support financial aid interactions with students.

The role requires strong customer service, confidentiality, and teamwork, with experience in higher education finance and familiarity with Banner/Workday systems. Located on campus in Marion, IN.

Qualifications

• High school diploma or equivalent; preferred associate degree.
• Demonstrated customer service experience with strong communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong organizational skills and ability to meet deadlines.
• Experience in higher education, finance, cashiering, accounts receivable, or student services.

Responsibilities

• Student account management and customer service across channels.
• Explain charges, billing statements, and financial aid impact to students.
• Process payments, refunds, and payment plans accurately.
• Balance cash drawers, reconcile activity, and prepare deposits.
• Collaborate with campus departments and assist audits and compliance.
• Support outreach on non-payment and account holds.

Skills

Customer Service

Verbal & Written Communication

Organization & Multitasking

Confidentiality

Team Collaboration

Education

High School Diploma or Equivalent

Associate Degree Preferred

Tools

Banner

Workday

Job description

Ivy Tech Community College of Indiana seeks a detail‑oriented Bursar/Student Accounts Specialist to manage student accounts, process payments, and ensure accurate reconciliations. You will explain tuition charges, assist with payment plans, and support financial aid interactions with students.

The role requires strong customer service, confidentiality, and teamwork, with experience in higher education finance and familiarity with Banner/Workday systems. Located on campus in Marion, IN.