Student Ambassador

campusadv; Charlottesville (VA); On-site; USD 18,266,976 - 22,833,720; Part time

Benefits offered by this job

Competitive pay

Lease/renewal commission

Wellness time

Paid volunteer day

Job summary

Yugo USA in Charlottesville, VA is seeking a Student Ambassador to support leasing and marketing at our on-site community. This part-time, hourly role reports to the General Manager and offers a chance to engage with residents and prospects while building experience in property operations.

You will handle applications, tours, move-ins, renewals, and outreach initiatives, while maintaining smooth office operations and compliant processes.

Qualifications

• Minimum experience in an administrative role.
• Strong customer service and written and verbal communication skills.
• Proactive, with problem-solving and initiative.

Responsibilities

• Greet prospective clients and conduct property tours.
• Process applications, deposits, and lease paperwork.
• Manage inquiries and maintain guest cards and follow-ups.
• Prepare move-in readiness and orient new residents.
• Assist leasing, renewals, and marketing efforts.

Skills

Customer service

Communication skills

MS Office

Organization

Problem-solving

Initiative

Resilience

Diversity awareness

Education

Administrative experience

Tools

MS Office

Job description

Company: Yugo USA
Community: Crestline Charlottesville
Location: On-site / Charlottesville, VA
Position Title: Student Ambassador
Position Type: Part-time / Hourly / Non-exempt
Compensation: $12.75 per hour

Overview

Yugo is the trusted name for student housing globally! Every day, we connect people to opportunities and students to amazing spaces. Here at Yugo, it’s about people, planet, and passion, and we are looking for #Futureshapers who want to positively influence and shape the lives of others!

We’re currently hiring for a Student Ambassador to join the team!

As the Student Ambassador, you will be a key player in our apartment community, reporting to the General Manager. You will handle all aspects of leasing and marketing while ensuring positive resident relations. Your role includes managing apartment rentals, overseeing move‑ins and lease renewals, generating and handling leads, qualifying prospects, preparing lease documentation, and completing move‑in procedures according to company policies.

Responsibilities

• Greet prospective clients, conduct property tours, and use product knowledge to showcase features and benefits.
• Complete applications, secure deposits, and process lease paperwork for move‑ins and move‑outs.
• Handle phone calls and in‑person inquiries, maintaining guest cards and following up with prospects.
• Prepare and submit applications for approval, ensure readiness of apartments for move‑in, and orient new residents.
• Assist with lease renewals, accept rental payments, and support marketing and sales efforts.
• Support marketing and sales initiatives, maintain up‑to‑date market information, and participate in weekly leasing activity meetings.
• Update reports, monitor market conditions, and provide insights for community improvements.
• Manage service requests, plan resident functions, and maintain accurate commission records.
• Participate in outreach marketing, maintain community appearance, and enforce policies and procedures.
• Ensure compliance with Fair Housing laws and company policies, and contribute to a positive team environment.
• Ensure the office and model apartments are clean and open on schedule, communicate policy changes, and support the community team.
• Maintain flexibility with work schedule, including evenings and weekends, and perform additional tasks as needed.
• Participating in the 'turn' process.
• And so much more!

Benefits

• Competitive Pay
• Lease and renewal commission opportunity
• Wellness time as required by the state
• 1 Paid Volunteer Day

Requirements

• Relative experience in an administrative role
• Great customer service and communication skills, being able to effectively engage with people at all levels (orally and in writing)
• Ability to be proactive with strong problem‑solving skills and initiative.
• Highly organized individual with the ability to take on multiple tasks regularly.
• Intermediate skills in using MS Office and online systems/databases.
• Resilience and adaptability, as well as a great cultural diversity awareness.
• Ability to maintain open communication with General Manager and Maintenance Supervisor.
• Be available to work 20‑25 hours per week.

Qualifications

The Yugo team is a force for good, and our mission is to harness this passion to deliver an extraordinary living experience supporting the transition to and from student life! It’s a big job, but you will be part of a team of awesome Yugoers across the globe, who will support you to ensure we’re consistent in the service we provide to our students.