Student Accounts Specialist

George Fox; Newberg (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

George Fox University's Student Accounts Department is seeking a dedicated Student Account Specialist to join a collaborative team. The role focuses on guiding students through the payment for college process, interpreting policies with empathy, and applying grace when needed to help families manage costs.

The specialist supports receivables, conducts payments coaching, coordinates with Financial Aid, and communicates clearly with students and families to promote responsible budgeting and timely

Responsibilities

• Greet and assist prospective and current students and families about financial policies and the payment for college process.
• Manage student accounts receivable; provide payment estimates and coaching; advocate with Financial Aid for retention and clearance.

Job description

George Fox University's Student Accounts Department is seeking an experienced, highly motivated team player to join their team as a Student Account Specialist.

About the Job:

The Student Account Specialist manages all aspects of the "payment for college" process. This includes student accounts receivables, in the traditional sense, but we approach this task uniquely. With our customer service philosophy and our goal of helping students be wise stewards of their resources, we invest and participate in student's lives. Account Specialists have the authority and responsibility to extend grace, interpret and enforce policy, intervene and advise, assess risk and act accordingly, and recommend administrative actions.

Job responsibilities include, but are not limited to:

• Responding to and greeting prospective and current students and families in person, by email, text, online video appointments and by phone regarding financial policies and the payment for college process; making referrals and advocating with the Financial Aid office and others about services, retention, and financial clearance.
• Managing assigned student accounts receivables through proactive customer services: problem solving, promoting sound financial decision-making, providing payment estimates, payment coaching and initiating follow up actions, through financial aid, and collecting