Student Accounts Services Generalist I (Remote, Part-Time)

Colorado State University Global; Denver (CO); Hybrid; USD 26,863 - 28,929; Full time

Benefits offered by this job

100% tuition assistance

401a retirement account with employer match

Paid vacation time

Discounted pet insurance

Job summary

A leading education institution is seeking a Student Accounts Services Generalist I to manage student account support, including collections processes and invoicing for partnerships. The ideal candidate will have a Bachelor's degree and experience with student accounts in higher education. This hybrid role offers a salary range of $19.50 to $21.00 per hour, alongside generous benefits such as 100% tuition assistance and a 401a retirement account. The deadline to apply is March 27, 5:00 pm MDT.

Qualifications

• At least one year of experience with student ledgers, collections, or billing in higher education.

Responsibilities

• Manage past due & collections processes and communications.
• Process CSU Global Tuition Assistance Benefit forms.
• Review Letter of Credits for accuracy and invoicing.
• Assist with third party invoicing as needed.
• Respond to student and team inquiries within 24 hours.

Skills

Adaptability & Flexibility

Critical Thinking

Customer & Personal Service

Problem-solving

Time Management

Education

Bachelor’s degree from an accredited university

Job description

The Student Accounts Services Generalist I is a hybrid role supporting our Student Accounts and Third Party Billing teams. The Student Accounts Services Generalist I will be responsible for student account support including but not limited to past due & collections processes as well as provide operational support to the invoicing processes that support CSU Global’s portfolio of partnerships.

OUR MISSION & VALUES

• Growth-Minded: We continually learn, seek opportunities for growth, and believe we can do better with effort and persistence.
• Dedicated: We provide exceptional service and support to our stakeholders to drive the mission of the university.
• Tenacious: We are accountable for getting the job done right, acting thoughtfully and taking responsibility for our commitments and actions, and we thrive on achieving results.
• Agile: We are flexible in our thinking, focus on solutions, innovative problem-solving, and overcoming obstacles.
• Engaged: We collaborate, communicate, and motivate one another to achieve excellence.
• Champions of Integrity: We act ethically, honestly, and respectfully to be trustworthy and reliable towards all stakeholders.

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage past due & collections processes and communications, including making outreach phone calls to students
• Process CSU Global Tuition Assistance Benefit forms
• Review Letter of Credits for assigned student population to ensure accuracy of documentation, set up invoicing activities and update student account with invoicing information
• Assist with third party invoicing as needed, may have an assigned population
• Review and process Americorps Segal Awards
• Respond to student and team inquiries via chat, email, phone or CNS activities within 24 hours
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Adaptability & Flexibility
• Critical Thinking
• Customer & Personal Service
• Deductive Reasoning
• Establishing and Maintaining Interpersonal Relationships
• Inductive Reasoning
• Judgment and Decision Making
• Problem-solving
• Service Orientation
• Time Management

QUALIFICATIONS: EDUCATION & EXPERIENCE

• Bachelor’s degree from an accredited university or college required
• At least one (1) year of experience working with student ledgers, collections processes, student accounts or billing in higher education

TRAVEL REQUIREMENTS

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear.
• The employee is occasionally required to sit, reach with hands and arms.
• Ability to spend long durations of the workday in front of a computer monitor.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• The employee must occasionally lift and/or move up to 15 pounds.

TOTAL COMPENSATION

CSU Global offers employer contributions to medical, dental, group life, AD&DD coverage, Wellness benefit and training & development opportunities. Additional employee-paid benefits are available for vision, FSA/HSA, voluntary life, and voluntary AD&DD coverage, critical illness and accident insurance. CSU Global also offers a 401a retirement account with a generous employer match, 100% tuition assistance for CSU Global programs (Bachelor’s and Master’s degrees), paid sick time, paid vacation time, and 10 holidays per year. CSU Global employees are state employees and have access to the Colorado State Employee Assistance Program (C-SEAP) resources. Discounted pet insurance is also available.

Salary: $19.50 - $21.00 per hour

Deadline to apply: Friday, March 27, 5:00 pm MDT