Student Account Representative

Covista; Lisle (IL); On-site; USD 23,625 - 31,684; Full time

Benefits offered by this job

Health, dental, vision, life and disability insurance

401k Retirement Program + 6% employer match

15 Days of Paid Vacation Days each Calendar Year

12 Paid Holidays + 2 floating holidays

Job summary

Covista in Lisle, Illinois, is seeking a dedicated finance advisor to assist students in achieving success through proactive account assessment and advising. The ideal candidate will analyze financial situations, collaborate across departments, and provide valuable advice. A Bachelor's Degree or relevant experience, alongside excellent customer service and communication skills, is preferred. This position offers a salary range of $17.15 to $23.00 and a robust benefits suite, including health insurance and a 401k match.

Qualifications

• Bachelor's Degree preferred or comparable previous work experience required.
• 1 year of experience in Higher Education preferred.
• Knowledge of federal Title IV and state financial aid regulations.
• Ability to work independently and as part of a team.
• Self-motivated with the ability to resolve complex issues.

Responsibilities

• Analyze each student’s situation to develop individualized financial plans.
• Collaborate with departments for optimal student experience.
• Assist students with informed decision-making through finance advice.
• Manage escalated student concerns and provide exceptional care.
• Comply with all policies and standards.

Skills

Outstanding customer service skills

Excellent interpersonal communication

Problem-solving skills

Organizational skills

PC skills in Microsoft Office

Education

Bachelor's Degree or comparable experience

1 year experience in Higher Education

Job description

Overview

This role is responsible for assisting in student success through proactive and accurate account assessment and student finance advising. Works closely with academic partners and other departments to research and resolve any student financing issues. This colleague is charged with being a role model for the organization Covista values and fosters a culture of CARE consistent with the organization's mission, vision, and purpose.

Responsibilities

• Using a high level of discretion and independent judgment, analyzes each student’s situation in order to develop and implement an individualized financial plan that promotes student success. Continuously evaluates the financial plans throughout the student lifecycle.
• Collaborates with other departments and functional areas to deliver an optimal student experience.
• Demonstrates and communicates current, detailed and accurate knowledge of University policies, Title IV, Military/Veteran’s Affairs, international and state regulations to prospective and current students. Communicates the policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student.
• Assists students to make an informed decision by providing accurate, helpful student finance advice.
• Manages escalated student concerns and resolves issues in a timely manner. Provides exceptional customer care to students by accepting ownership of student finance issues and questions.
• Identifies opportunities and solutions for continuous improvement to existing processes and actively participates in the roll-out of new processes.
• Attends meetings and contributes to organizational committees.
• Identifies opportunities and solutions that improve current processes.
• Functions as a subject matter expert regarding all Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complies with applicable federal and state laws.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree preferred or Comparable previous work experience required.
• 1 year of experience in Higher Education preferred
• Knowledge of federal Title IV and state financial aid regulations and associated processing procedures a plus.
• Ability to work independently as well as function as part of a team.
• Outstanding customer service skills.
• PC skills in Microsoft Office, database and internet applications.
• Excellent interpersonal communication, mathematical skills, problem-solving, and organizational skills.
• Ability to prioritize tasks to meet deadlines and ensure project completion.
• Self-motivated and willing to take ownership of, and quickly resolve, complex issues.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $23.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays

For more information related to our benefits please visit: 17.15.23.00/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation