Street Outreach & Resource Coordinator

City of Albuquerque; Albuquerque (NM); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

The City of Albuquerque seeks an Outreach and Resource Coordinator for the Community Safety team to conduct street-based outreach to unsheltered individuals and families, connecting them with housing, shelter, health, and supportive services. The role collaborates with health providers, housing agencies, first responders, and community partners, with flexible hours including nights and weekends.

A Bachelor's degree in a social or health related field and four years of outreach experience are

Qualifications

• Bachelor's degree in a social or health related field; four years of experience in community outreach or social work.

Responsabilités

• Coordinate outreach to unsheltered individuals and link them to housing, shelter, health, and supportive services.
• Collaborate with health and behavioral health providers, housing agencies, and first responders to connect clients with a continuum of care.
• Assist in safety planning and crisis management for individuals and encampments.
• Support monthly reporting and tracking of referrals and activities.

Connaissances

Community outreach

Public safety coordination

Coordination with partners

Formation

Bachelor's degree in social or health related field

Description du poste

Position Summary

The Albuquerque Community Safety Street Outreach and Resource Coordinator will perform street-based outreach to engage and build rapport with unsheltered individuals and families experiencing homelessness. Provide support to people living in unsheltered locations, such as in cars, parks, abandoned building and encampments. Provide outreach and engagement services to identify appropriate interventions and linkages to permanent housing, shelter, health, mental health, safety and other supportive services. Work closely with different providers such as health and behavioral healthcare providers, child welfare agencies, homeless education liaisons, workforce systems, faith-based organizations, first responders, hospitals, and other community-based providers.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential And Supplemental Functions

ESSENTIAL FUNCTIONS:

(Essential functions may include, but are not limited to the functions listed below)

• Provide support to ACS Behavioral Health Responders, Health, Housing and Homelessness (HHH) outreach team, and other departments in the coordination of outreach to individuals experiencing homelessness in encampments; may provide notices to vacate.
• Coordinate with City staff and service providers to help connect the community with a continuum of care.
• Assist in transitioning clients into services, programs, resources, shelters and make appropriate referrals, considering client preferences.
• Initiate and/or participate in the development of safety plans or crisis management plans to assist individuals in maintaining personal safety and the safety of those around them.
• Review and analyze City of Albuquerque's encampment applications and other reports of encampments from a variety of sources such as 311, Mayor's office, Albuquerque Police Department, City Council, other City Departments and citizens.
• Assist the HHH Public Outreach Program Manager with tracking all inter-program referrals and activities throughout the year. Tracking will be reported in the monthly reports to the ACS Director and Deputy Directors.
• Provide support to develop an efficient daily and weekly encampment response schedule.
• Identify and notify the HHH Public Outreach Program Manager of areas with an influx of encampments; assist with developing a proactive response to these areas.
• Respond to assigned encampments potentially including large number of occupants, environmental hazards such as human waste, syringes, and fire risk; and in areas such as tunnels, drainages, freeways, and isolated spaces
• Operate city vehicles and radio equipment when responding to on-scene situations.
• Recommend and assist in the implementation of department goals and objectives; establish schedules and methods for providing services; implement and comply with policies and procedures.
• Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; implement improvements.

Supplemental Functions

• Attend and participate in professional group meetings and trainings.
• Perform related duties and responsibilities as assigned.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Bachelor's degree from an accredited college or university in social or health related field; and Four (4) years of experience in community outreach or social work.

Additional Requirements

• Experience working with homeless programs preferred.
• Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
• Possession of a City Operator's Permit (COP) within six (6) months from date of hire.
• Successful completion of a security background check conducted by the Criminal Justice Information Services (CJIS) of the Federal Bureau of Investigations (FBI)
• Must have the ability to work flexible hours, including nights, weekends and holidays as required.

Working Conditions

Environmental

Field environment; travel from site to site; exposure to heat, cold, and environmental hazards.

Physical

Essential and supplemental functions may require maintaining physical condition necessary for standing, walking, kneeling, crouching, and climbing for extended periods of time. Must be able to operate while wearing PPE, gloves, mask, and protective outer clothing.