Street Outreach Manager (Field-Based) - California

Pacific Health Group; San Diego (CA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Monthly stipend

PTO + paid sick time

11 paid holidays

90% employer-paid medical benefits

401(k) with company match

Professional development opportunities

Job summary

Pacific Health Group is looking for a Street Outreach Manager to oversee field-based outreach operations in California. The role focuses on generating high-quality member referrals for programs such as CalAIM and Behavioral Health, while building strong relationships with community organizations. Candidates should have over 5 years of experience in community outreach or social services, as well as leadership experience. This position includes a salary ranging from $80,000 to $90,000 annually along with various employee benefits including PTO, medical benefits, and professional development opportunities.

Qualifications

• 5+ years in community outreach, healthcare, social services or related field.
• Leadership experience supervising field-based or outreach teams.
• Strong understanding of Medi-Cal, CalAIM, ECM, Community Supports, and Behavioral Health programs.

Responsibilities

• Lead outreach strategies to generate member referrals and build community partnerships.
• Supervise outreach staff and ensure alignment with health plan priorities.
• Analyze performance metrics to continuously improve outreach effectiveness.

Skills

Leadership

Community relationship building

Data analysis

Communication

Technical proficiency with CRM systems

Job description

Street Outreach Manager (Program Leadership - Field-Based)

Salary Range: $80,000 - $90,000 annually, depending on experience, qualifications

FLSA: Exempt

Location: Hybrid - Field Based (Regional / Multi-County)

Schedule: Monday - Friday | 8:30 AM - 5:00 PM (flexible for events and emergency response)

Job Overview

The Street Outreach Manager leads field-based outreach operations with a dual focus on generating high-quality member referrals into CalAIM Enhanced Care Management (ECM), Community Supports (CS), and Behavioral Health (BH), while building durable, strategic relationships with community-based organizations (CBOs). This role is accountable for outreach performance, referral pipeline development, and establishing trusted partnerships that drive sustained referral flow, coordinated care, and improved member outcomes.

Responsibilities

• Lead and oversee outreach operations within Santa Clara County (and other counties)
  • Spend time in the field supporting outreach staff, partners, and referral development
  • Manage outreach performance, referral pipelines, and partnership growth
  • Collaborate with ECM, CS, and Behavioral Health teams to ensure alignment and handoffs
  • Track performance metrics and adjust strategies in real-time
  • Build and maintain strong community presence across the county
• Referral Generation & Pipeline Development
  • Lead outreach strategies to identify, engage, and refer ECM-, CS-, and BH-eligible members
  • Set clear expectations for outreach staff related to referral targets and productivity
  • Monitor referral volume, quality, and conversion rates
  • Identify barriers to referral acceptance and implement corrective strategies
• Community Partnership Development
  • Establish and sustain relationships with shelters, housing providers, street medicine teams, behavioral health providers, and community organizations
  • Build strategic referral pipelines that support program growth and member access
  • Position Pacific Health Group as a trusted partner within the local ecosystem
  • Participate in coalitions, case conferences, and coordinated outreach meetings
  • Formalize referral workflows and communication pathways with key partners
• Staff Supervision & Performance Management
  • Supervise and coach outreach staff focused on relationship-building and referral generation
  • Train staff on effective community engagement and partnership development
  • Conduct performance reviews tied to outreach productivity and outcomes
  • Support team development and accountability
• Program Integration (ECM, CS, Behavioral Health)
  • Maintain strong knowledge of ECM eligibility pathways and Community Supports services
  • Coordinate closely with care management and operational teams for seamless handoffs
  • Align outreach strategies with health plan and county priorities
• Cross-County & Health Plan Coordination
  • Serve as the primary contact for outreach-related referral activity across regions or plans
  • Participate in performance reviews and partner meetings
  • Support reporting, audits, and compliance requirements
• Documentation, Data & Quality Improvement
  • Ensure accurate documentation of outreach, referrals, and partnerships
  • Analyze referral trends, partner performance, and outreach effectivenessLead continuous improvement initiatives to strengthen referral pipelines
• Success Metrics
  • Consistent referral volume and conversion into ECM, CS, and BH programs
  • Strong, reliable partnerships with key community organizations
  • Positive feedback from county and health plan partners
  • Outreach staff performance, engagement, and development
  • Growth and sustainability of referral pipelines
• Attributes for Success
  • Strong leader who can manage field-based teams
  • Excels at building strategic partnerships and community relationships
  • Data-driven and performance-focused
  • Proactive, solution-oriented, and highly organized
  • Thrives in dynamic, fast-paced, community-based environments
  • Passionate about improving access to care for underserved populations

Qualifications

• 5+ years in community outreach, healthcare, social services, or related field
• Leadership experience supervising field-based or outreach teams
• Strong understanding of Medi-Cal, CalAIM, ECM, Community Supports, and Behavioral Health programs
• Proven experience building and maintaining community partnerships
• Strong communication, leadership, and relationship management skills
• Ability to manage multiple priorities and partnerships effectively
• Strong technical proficiency, including CRM systems, reporting tools, and documentation platforms
• Ability to analyze data and translate insights into actionable strategies
• Ability to travel extensively within Santa Clara County
• Valid California Driver's License and reliable transportation
• Ability to work occasional evenings or weekends for community events
• Ability to work in a hybrid, field-based leadership role

Benefits

• Salary Range: $80,000 - $90,000 annually, depending on experience, qualifications, and internal equity
• Monthly stipend
• PTO + paid sick time
• 11 paid holidays (including birthday and floating holiday)
• 4 paid volunteer hours per month
• 90% employer-paid employee-only medical benefits
• Flexible Spending Account (FSA)
• Short-term & long-term disability, AD&D
• Employee Assistance Program (EAP)
• 401(k) with company match
• Professional development opportunities
• Quarterly in-person events
• Employee discount programs

Equal Employment Opportunity

Pacific Health Group, along with its divisions, is a proud Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. Our commitment is to ensure equal employment opportunities for every qualified candidate, irrespective of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by federal, state, or local laws. At Pacific Health Group, we recognize the importance of accessibility and are dedicated to providing reasonable accommodations for individuals with disabilities.