Strategy & Operations Manager, Pharmacy & Fulfillment

Mochi Health Corp.; Houston (TX); On-site; USD 185,000 - 220,000; Full time

Benefits offered by this job

Equity

Health insurance

Dental insurance

Vision insurance

Unlimited PTO

Job summary

Mochi Health Corp. seeks a Strategy & Operations Manager to own the Houston site, a licensed Texas pharmacy with an attached warehouse for packaging, inventory, and shipping, from opening through scale-up.

You will work with our PIC to ensure smooth pharmacy operations and oversee planning, supply, and fulfillment as orders grow. The role blends strategic thinking with hands-on execution across pharmacy, clinical ops, product, and engineering, using SQL and Claude to forecast demand, optimize

Qualifications

• 3–6 years of experience in strategy, operations, or a lead role with end-to-end ownership.
• Ability to plan and run day-to-day operations while thinking strategically.
• Comfort using SQL and Claude to analyze data, plan resources, and manage inventory.
• Strong organizational skills with multiple workflows.
• Clear, concise communicator who can brief leadership and train a team.

Responsibilities

• Own staff planning for pharmacy technicians and warehouse teams as volume grows.
• Manage daily workflow for pharmacy techs and non-sterile compounding schedules.
• Hire, train, and develop the team as volume increases.
• Build resource plans and run SQL-based operational data queries.
• Own site scorecard: turnaround time, shipping/inventory accuracy, on-time rate.
• Forecast demand, track stock, place orders and manage supplier relations.
• Oversee end-to-end fulfillment from prescription to carrier pickup; optimize warehouse layout.
• Develop SOPs and turn manual processes into software with Product/Engineering.

Skills

Strategic thinking

Operations leadership

Data-driven

Cross-functional collaboration

Education

MBA

Tools

SQL

Claude

Job description

Transforming obesity medicine with personalized virtual weight care

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Strategy & Operations Manager, Pharmacy & Fulfillment

Department: Strategy & Operations | Location: Houston, TX (on-site) | Type: Full-Time | Compensation: $185,000–$220,000 base + equity

About Mochi Health

Mochi Health is a direct-to-patient telehealth company specializing in obesity medicine and expanding into primary care, with 500+ providers across 50 states and a proprietary AI-enabled EMR. Over four years, Mochi has built infrastructure most independent providers can't build on their own: multi-state licensure and credentialing, a ~90-pharmacy integrated network, and a 24/7 patient support team. We are now bringing a core piece of that infrastructure in-house by opening our own non-sterile compounding pharmacy and fulfillment center in Houston.

About the Role

We are hiring a Strategy & Operations Manager who wants to build an operation, not just run one. You will own the day-to-day of our Houston site, a licensed Texas pharmacy with an attached warehouse for packaging, inventory, and shipping, from opening through scale-up from hundreds to thousands of orders per day. You will work alongside our pharmacist in charge (PIC) to keep pharmacy operations running smoothly, and you will run the planning, supply, and fulfillment side so every order ships accurately and on time.

You will work across Pharmacy, Clinical Operations, Product, Engineering, Supply, and our San Francisco operations team. The role suits someone who is equally comfortable thinking strategically and operating day to day: planning headcount and supply with data, building a process from scratch, and tracking its numbers. You will work primarily in SQL and Claude, and most days you'll be solving whatever problem comes up next.

Key Responsibilities

Staff Planning & Management

• Own staff planning and management for the pharmacy technician and warehouse teams: scheduling, capacity, and hiring needs as volume grows, in partnership with the PIC.
• Manage daily workflow for pharmacy technicians and coordinate non-sterile compounding production schedules under the PIC's direction.
• Hire, train, and develop the team as volume grows.

Resource Planning & Analytics

• Use Claude to build and refine resource plans for staffing, supplies, and capacity as order volume scales.
• Write and run SQL queries to pull operational data, answer questions, and inform decisions.
• Own the scorecard for the site: turnaround time, shipping accuracy, inventory accuracy, and on-time rate. Give leadership a regular, decision-ready read on what's working, what isn't, and what to change.

Supply & Inventory

• Run inventory for APIs, compounding supplies, packaging, and OTC devices using SQL and Claude: forecasting demand, tracking stock levels, and placing orders.
• Manage supplier relationships and follow-up, and oversee receiving and cycle counts.

Fulfillment & Warehouse

• Oversee the full process from finished prescription to sealed package to FedEx/UPS pickup, including cold-chain shipments.
• Design and maintain the warehouse layout, racking, and storage systems as volume scales.

Process & Systems

• Build the operational process behind the site: the steps, the handoffs between pharmacy, warehouse, and carriers, the SOPs, and the tooling.
• Write and maintain SOPs for both pharmacy and warehouse workflows.
• Work with Product and Engineering to turn manual processes into software where it makes sense, and learn new pharmacy and shipping systems quickly.
• Serve as the on-site point of contact for building issues, carriers, vendors, and the San Francisco operations team.

Qualifications

• MBA is strongly preferred.
• 3–6 years of experience in strategy, operations, or a lead, supervisor, or manager role, with a track record of owning an operation end to end and driving it to measurable results with minimal supervision.
• Ability to be both a strategic thinker and an operator: you can set the plan and then run it day to day.
• Comfort working in SQL and Claude to analyze data, plan resources, and manage inventory.
• Strong organizational skills and comfort running several workflows at once.
• Clear, concise communicator who can brief leadership in one page and train a team member in one session.
• Comfort operating in ambiguity and building structure where little exists.

Nice to Have

• Management consulting or strategy experience.
• Hands-on experience with non-sterile compounding and its documentation.
• Warehouse, fulfillment, distribution, or 3PL experience.

Why This Role

• Own a real operation from day one, with direct accountability for how it's designed, measured, and scaled.
• A clear path to leading what you build, including hiring the team around it.
• Hands-on exposure to how a telehealth company works with pharmacies, carriers, and patients.
• Direct impact: every order you ship reaches a patient waiting on their medication.
• $185K–$220K base, plus equity, health, dental, and vision insurance, and unlimited PTO.

Mochi Health is an equal opportunity employer. All professional medical services are provided by licensed physicians and clinicians affiliated with independently owned professional practices. Mochi Health Corp. provides administrative and technology services to affiliated medical practices.

Mochi Health

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