Strategy & Operations Director, Commerce

Whatnot; San Francisco (CA); Hybrid; USD 281,000 - 330,000; Full time

Benefits offered by this job

Generous holiday policy

Health insurance options

Work-from-home support

Retirement: 401(k) with employer match

Parental leave

Job summary

Whatnot seeks a strategic operations leader to set and drive the strategy for post‑purchase operations. You will partner closely with Product, Engineering, and Operations to improve user experiences, while leading cross-functional initiatives. The role requires at least 10 years of experience in operations, with strong analytical and communication skills.

Generous benefits include health insurance, 401(k) matching, and paid parental leave. Compensation ranges from $281K to $330K.

Qualifications

• Proven experience developing and executing scalable operations.
• Ability to identify operational inefficiencies.
• Demonstrated success leading large, cross‑functional initiatives.

Responsibilities

• Set the strategy for post‑purchase operations.
• Translate insights into priorities and roadmaps.
• Design and implement scalable processes for growth.

Skills

10+ years of experience in strategy and operations

Strong analytical judgement

Excellent communication skills

Proficiency in data analysis tools

Tools

SQL

Looker

Sigma

Hex

Job description

Role

• Set and drive the strategy for post‑purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high‑quality experiences for Whatnot’s users.
• Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability.
• Lead complex, cross‑functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes.
• Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs.
• Serve as a strategic thought partner to senior leaders, providing data‑driven recommendations and tradeoffs to inform decision‑making.
• Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience.

Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs.

You

• 10+ years of experience in strategy and operations roles (e.g., consulting, finance, general management, operations).
• Proven experience developing and executing strategies that drive scalable, high‑quality operations in ambiguous, fast‑paced environments.
• Strong analytical judgement, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions.
• Demonstrated success leading large, cross‑functional initiatives from concept through execution.
• Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long‑term growth.
• Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership.
• Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (Looker, Sigma, Hex) is a plus.

Benefits

• Generous holiday and time‑off policy.
• Health insurance options including medical, dental, vision.
• Work‑from‑home support:
  • Home office setup allowance.
  • Monthly allowance for cell phone and internet.
• Care benefits:
  • Monthly allowance for wellness.
  • Annual allowance towards childcare.
  • Lifetime benefit for family planning (e.g., adoption or fertility expenses).
• Retirement: 401(k) offering for traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally.
• Monthly allowance to dogfood the app: All Whatnauts are expected to develop a deep understanding of our product; the budget supports this.
• Parental leave:
  • 16 weeks of paid parental leave + one month gradual return to work; company leave allowances run concurrently with country leave requirements, which take precedence.

Equal Opportunity Employer

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

Compensation Range: $281K - $330K