Strategy & Operations Associate

Neara; Northern, New York (KY, NY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k)

Medical benefits

Dental benefits

Vision benefits

Flexible vacation

Direct access to leadership

Job summary

Alaffia is seeking a Strategy and Operations Associate to help shape our business strategy and operational framework. You will work closely with the founders and executive team to design workflows, lead cross-functional projects, and drive operational excellence at scale.

You’ll translate goals into measurable initiatives, analyze performance, and develop plans to optimize growth, efficiency, and governance across departments. A startup mindset and data-driven approach are essential.

Qualifications

• 3-5+ years total experience with 1-3+ years in Business Operations Revenue Operations Sales Operations or GTM Strategy roles at a high growth B2B company
• 1-3+ years in management consulting, investment banking, investing or another high speed environment with strong business acumen and executive communication skills
• Startup mindset with ownership and urgency
• Exceptional problem-solving and analytical skills; able to move from high-level strategy to data-driven detail
• Proficiency in Excel / Google Sheets and PowerPoint / Slides
• SQL proficiency or strong desire to learn
• Driven self-starter who can solve problems across multiple functions
• Excited to join a high-growth company with immediate impact in a fast-paced environment
• Good sense of humor and collaborative spirit

Responsibilities

• Partner with leadership to translate company goals into measurable initiatives across functions
• Lead cross-functional projects spanning customer operations, analytics, GTM strategy, pricing, and systems design
• Analyze performance, identify growth/efficiency levers, and develop strategy plans for executive decisions
• Design and optimize core processes for efficiency and automation
• Create dashboards and reports for executives to monitor performance
• Collaborate with Finance/Operations to communicate performance and strategy
• Drive initiatives from concept to completion with timely delivery
• Build infrastructure, tools, and culture to support rapid growth

Job description

About Alaffia & Our Mission

Every year, U.S. health plans lose billions to improper payments and administrative waste. That wasted spending ultimately trickles down across the healthcare ecosystem, driving up costs for plans, providers, and patients alike. We’re here to change that paradigm.

Alaffia is a new kind of claims operations partner for health plans. Using expert clinicians and transparent AI, we deliver deeper insights, smarter automation, and consistently better outcomes across the entire lifecycle of claims. With Alaffia, health plans can cut wasted spending more effectively than ever — and provide their members the most affordable care.

We’re a high-growth, venture-backed Series B healthtech startup based in NYC and are actively scaling our company. Join us in helping to build a healthcare system that works better for everyone.

*This position requires current authorization to work in the United States. Unfortunately, we are not in a position to sponsor work visas at this time.

About the Role

As a Strategy and Operations Associate you will help build the foundations of our business strategy and operational framework while working side-by-side with the founders of the company and the executive leadership team. This role is a unique, high visibility opportunity to drive operational excellence across growth, customer product, and corporate strategy and operations. You’ll design workflows, lead complex cross-functional projects, and drive operational excellence at scale. If you thrive in zero-to-one environments and want to make an outsized impact, we’d love to meet you.

What You'll be Doing

• Partner with the leadership team to translate company goals into clear, measurable initiatives across functions.

• Lead high-impact efforts spanning everything from customer operations, operational reporting and analyses, go-to-market strategy, pricing strategy, analytics, and operational systems design and scalability.

• Analyze business performance, identify growth and efficiency levers, and develop strategy plans to utilize these levers and create recommendations that inform executive decision-making about the pros and cons of these strategies.

• Design and optimize core business processes to improve efficiency through automation where possible, drive accountability, and improve visibility across departments.

• Create automated frameworks, dashboards, and reports that keep executives and teams aware of performance and focused on their priorities and key objectives.

• Collaborate with the VP of Finance and Operations to develop materials that communicate company performance and strategy to a variety of internal and external stakeholders.

• Drive initiatives from concept to completion, ensuring teams deliver on time and to a high standard.

• Partner across the organization to build the infrastructure, tools, and culture needed to support rapid growth.

Who You Are

• 3-5+ years of total experience with

  • 1-3+ years in Business Operations Revenue Operations, Sales Operations, or GTM Strategy roles at a high growth B2B company

  • 1-3+ years in management consulting, investment banking, investing or another “high speed” environment where you developed strong business acumen, analytical abilities, high quality execution, and executive communication skills

• You have been a part of a BizOps team at a growing company and have seen the challenges of scaling company operations through different phases of scale.

• Startup mindset on ownership and work product that strikes an effective balance between quality and sense of urgency.

• Exceptional problem-solving and analytical skills; you can move from high-level strategy to data-driven detail with ease.

• Exceptional proficiency in Excel / Google Sheets and PowerPoint / Slides

• SQL proficiency or a strong desire to learn.

• Driven self-starter who enjoys rolling up their sleeves and solving problems across a variety of functional areas.

• Excited by the chance to join a high-growth company with the ability to make an immediate impact in a fast-paced, dynamic working environment.

• Good sense of humor. You enjoy the work you do and the people who work with you.

Our Culture

Alaffia was born out of our founders’ personal connection to the inefficiency of the U.S. healthcare system. We are deeply mission-driven, with an abiding belief that technology can help create a better future for everyone —and we’re looking for others who share our passion for change to join the team.

What Else Do You Get Working With Us?

Competitive compensation package

401(k), Medical, Dental, and Vision benefits

Flexible, paid vacation policy

Work in a flat organizational structure — direct access to Leadership