Strategy & Operations Analyst I

Liberty University; Lynchburg (VA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Liberty University in Lynchburg, VA, seeks a Strategy & Operations Analyst to provide core operational support, data validation, and process-mapping within the Office of Enterprise Strategy & Continuous Improvement. The role collaborates with academic and administrative staff to gather data and document workflows.

You will track metrics across Adoption, Alignment, Execution, and Organizational Effectiveness, ensure high-quality data, and deliver clear reports to inform leadership decisions.

Qualifications

• Bachelor's degree from a four-year college or university required.
• 1-2 years of experience with academics preferred.
• Experience using MS Excel and Information Systems.
• Experience using pivot tables, graphs and charts, VLOOKUP and other Excel functions.
• Ability to attain an understanding of technical systems that support the assigned business unit in an effort to provide reporting and subject matter recommendations and support.
• Strong analytical and problem-solving skills.
• Attention to detail and a high degree of accuracy in data management.
• Experience in project management or process improvement is a plus.
• Knowledge of academic policies and procedures within higher education institutions is an advantage.

Responsibilities

• Process Mapping & Operational Support: document current business outcomes and workflows.
• Performance Data Tracking & Auditing: track operational metrics across Adoption, Alignment, Execution, and Evaluation.
• Platform Data Quality & Reporting Compliance: perform routine data quality checks and track deadlines.
• User Support & Training Assistance: provide helpdesk-style support and create user guides.
• General Responsibilities: pursue professional development and champion data-driven improvements.

Skills

Analytical skills

Problem solving

Attention to detail

MS Excel

Information Systems

Pivot tables

VLOOKUP

Data reporting

Education

Bachelor's degree

Tools

Information Systems

Job description

The Strategy & Operations Analyst provides core operational, data validation, and process-mapping support within the Office of Enterprise Strategy & Continuous Improvement. Reporting to the Manager of Enterprise Strategy, this position assists in gathering data, documenting business workflows, and identifying operational alignment gaps between daily department activities and university lead measures.

The Analyst works directly with academic and administrative staff across campus to support continuous improvement projects, maintain platform data quality, and monitor departmental progress updates. By tracking metrics across Adoption, Alignment, Execution, and Organizational Effectiveness, the Analyst ensures reliable data collection and delivers clear operational reporting to support team decision-making.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Process Mapping & Operational Support

  Assist departments in documenting current business outcomes, administrative workflows, and operational steps using standard process-mapping tools.

  Operational Gap Identification: Help review departmental outcomes alongside the Manager to identify opportunities for lead measure development.

  Support the rollout of basic process enhancements, tracking action items and helping staff adopt streamlined operational procedures.

  Serve as a reliable point of contact for departmental staff regarding routine updates and alignment exercises.

• Performance Data Tracking & Auditing

  Collect, organize, and track operational metrics across four core measurement categories:

  Adoption Tracking: Monitor reporting submission rates, log departmental participation, and flag units needing assistance with enterprise software tools.

  Alignment Data Reviews: Review submitted departmental goals and project metrics to confirm they link appropriately to university objectives and reporting standards.

  Execution Monitoring: Track milestone deadlines and progress status for active departmental initiatives, helping identify delayed projects.

  Basic Effectiveness Reporting: Organize raw operational and survey data into clean spreadsheets and standard summary reports for team review.

• Platform Data Quality & Reporting Compliance

  System Data Validation: Perform routine data quality checks across strategic planning platforms to ensure accuracy, consistency, and completeness.

  Track reporting deadlines, issue standard progress reminders, and follow up with departmental Points of Contact (PoCs) to collect quarterly updates.

  Functional System Support: Assist with routine platform maintenance, such as updating user access, organizing reporting, and maintaining data documentation.

• User Support & Training Assistance

  Provide friendly, technical helpdesk-style support to campus staff using the strategic planning and process system.

  Help create simple user guides, standard operating procedures (SOPs), quick-reference sheets, and system walkthroughs.

  Maintain consistent, clear communication with departmental contacts regarding data collection windows, template instructions, and upcoming review cycles.

• General Responsibilities

  Willingness to work on various other tasks as assigned by leadership.

  Invests in professional development to ensure their continuous growth and advancement.

  Champions innovation, systems integration, and a data-first mindset within the University.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS AND CREDENTIALS

Education and Experience

• Bachelor's degree from a four-year college or university required.
• 1-2 years of experience with academics preferred.
• Experience using MS Excel and Information Systems.
• Experience using pivot tables, graphs and charts, VLOOKUP and other Excel functions.
• Ability to attain an understanding of technical systems that support the assigned business unit in an effort to provide reporting and subject matter recommendations and support.
• Strong analytical and problem-solving skills.
• Attention to detail and a high degree of accuracy in data management.
• Experience in project management or process improvement is a plus.
• Knowledge of academic policies and procedures within higher education institutions is an advantage.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOBCommunication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Excellent computer and organizational skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Occasionally required to stand, walk, and climb stairs to move about the building.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.

WORKING CONDITIONSWork Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted, and the noise level is moderate.

Driving Requirements

If the employee is required to travel in performing the duties and responsibilities of the position, the use of one's personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver's license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee's position.

Time Type

Full time

Location

Onsite

Pay Range

Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

$50,000.00 - $60,000.00

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.