Strategy & Operations

Finchlegal; New York (NY); On-site; USD 110,000 - 200,000; Full time

Job summary

Finch is building an applied AI platform for consumer law and expanding access to justice in the United States. The Strategy & Operations role focuses on turning ambiguous problems into measurable, actionable work that scales across teams.

You’ll identify key metrics, design workflows with engineering, and ship systems that drive impact while ensuring adoption and reliability. NYC onsite interview process applies as part of our growth.

Qualifications

• 2–5 years in a problem-solving role such as consulting, BizOps, strategy, or tech.
• Built and shipped a tool, workflow, or automation that people actually use.
• Strong quantitative judgment and the ownership to define the problem, measure progress, and see a solution through.

Responsibilities

• Take an ambiguous business problem, question the assumptions, and define the metric that will tell us whether you’ve solved it.
• Test ideas quickly and build a useful process, tool, or automation. Scope larger product work with engineering and ship smaller improvements yourself.
• Own the result through adoption and iteration, then make the system work reliably without depending on you.

Job description

A place for people who want to do their best work

We're a team of self-described former student-council-ers. We love our office corgi, Simone. Big fans of lunchtime chess. And most of all, we're working hard on bringing access to justice to every American.

We’re building the applied AI platform for consumer law.

Legal is the largest services market in the global economy, and consumer law drives tangible, customer outcomes. Our purpose-built platform combines AI agents and legal operators to reduce manual work, enabling firms to serve far more people and expand access to justice. 77% of Americans who'd benefit from a lawyer never get one and we’re broadening how technology impacts real life outcomes.

We’ve started with consumer law (a $120B+ market), and demand has come fast: more than 150 firms run on Finch; we're growing 1,000%+ year-over-year.

Finch was founded by a team of technologists and operators from backgrounds across scale-ups, legal operators, enterprise software, and financial institutions, and law firms. We’re backed by top VCs like Sequoia and Redpoint, and consistently looking to add top talent who wants to build in AI.

Hi there, I’m Viraj , co-founder of Finch.

We’re building the operational engine that powers the best consumer law firms in the country. Strategy & Operations sits at the center of that work: you identify our most important problems and opportunities, then build and test the workflows, playbooks, and systems that help us grow.

What you’ll do

Take an ambiguous business problem, question the assumptions, and define the metric that will tell us whether you’ve solved it.

Test ideas quickly and build a useful process, tool, or automation. Scope larger product work with engineering and ship smaller improvements yourself.

Own the result through adoption and iteration, then make the system work reliably without depending on you.

What will make you successful

You’ll likely thrive if you have

2–5 years in a problem-solving role such as consulting, BizOps, strategy, or tech, with evidence of learning quickly in unfamiliar domains.

Built and shipped a tool, workflow, or automation that people actually use.

Strong quantitative judgment and the ownership to define the problem, measure progress, and see a solution through.

It’s a plus if you have

Built with AI tools such as Claude.

Worked at an operations-heavy startup.

Partnered closely with engineers.

This role may not be for you if

You prefer a defined roadmap and success metrics before getting started.

Your work ends with a presentation or recommendation.

You prefer handing off implementation to owning whether the solution works.

What happens next

All S&O applicants go through the same interview process:

Intro: An initial conversation about your background, motivation, and the role.

Interview: A deeper conversation about how you solve ambiguous problems, build systems, and drive work across teams.

Case Assignment: A practical exercise exploring your approach to an operational problem, from diagnosis and prioritization to implementation and measurement.

Onsite: A visit to our NYC office to meet the team, explore the work together, and have lunch.

Compensation Range: $110K - $200K

Join the flock