Strategy & Emerging Acct Team - Manager
GLOVIS America, Inc.
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Benefits offered by this job
Job summary
Glovis America, Inc. is seeking a Manager, Strategy and Emerging Accounts in Irvine, CA to own the health, performance, and contract governance of emerging accounts.
You will lead hands-on account management, oversee contracts, and coordinate cross‑functional teams to enable growth and reliable service delivery. The role requires 7–10 years in strategy and account management with 1–3 years of supervisory experience.
Qualifications
- 7–10 years of direct strategy and account management experience.
- Supervisory experience (1–3 years).
- Experience in managing contracts and cross-functional execution.
- Strong financial modeling and KPI tracking skills.
- Excellent communication and stakeholder management.
Responsibilities
- Own governance for emerging accounts, driving performance and service delivery.
- Manage contract lifecycles, including scope, rates, billing and renewals.
- Coordinate cross-functional teams to deliver initiatives on time.
- Develop business cases and track KPIs for account growth.
- Prepare executive-ready briefings and reports on account health.
Skills
Tools
Job description
Glovis America - 18191 Von Karman Ave, 18191 Von Karman Ave, Irvine, California, United States of America
Posted Friday, July 24, 2026 at 10:00 AM | Expires Monday, January 25, 2027 at 10:59 AM
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
The Manager, Strategy and Emerging Accounts is primarily responsible for owning the health, commercial performance, and contract governance of emerging accounts. This role emphasizes hands‑on account management, contract oversight, and cross‑functional execution, while supporting targeted strategic initiatives that enable account growth and operational delivery. The manager operates with ownership for assigned accounts and coordinates with senior leaders on high‑impact decisions.
$89,000 - $113,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection)
- Own governance for assigned emerging and non captive OEM accounts, driving performance, profitability, and service delivery.
- Manage contract lifecycle for assigned accounts, including monitoring scope, rates, billing, KPIs, escalation clauses, renewals, and service commitments.
- Ensure contract compliance by coordinating with Legal, Finance, Operations, Commercial, and Corporate Planning to translate obligations into operational actions.
- Identify and mitigate commercial and contractual risks, leading corrective actions and negotiating amendments or clarifications as needed.
- Maintain and present contract dashboards, account health reports, and executive summaries to provide clear visibility and support renewal and upsell decisions.
- Serve as the primary internal owner for assigned emerging accounts, ensuring consistent customer engagement and operational follow through.
- Coordinate onboarding, transitions, and handoffs between Business Development, Operations, and Customer Interface to ensure smooth service start ups.
- Monitor operational performance against contractual KPIs and lead remediation plans when service levels deviate.
- Build strong customer relationships to surface growth opportunities, resolve escalations, and protect service integrity.
- Develop, validate and support business cases for account expansions, new services, and greater opportunities tied to assigned accounts.
- Support financial and operational modeling including cost structures, revenue projections, ROI scenarios, and margin assumptions.
- Establish and track account and project KPIs to measure performance against financial and operational targets.
- Lead post implementation reviews for account initiatives to capture lessons learned and improve future execution.
- Contribute to targeted strategic initiatives that directly support account growth and commercial outcomes.
- Conduct market research and competitive benchmarking to inform account positioning and commercial offers.
- Translate strategic objectives into practical account plans and executable project milestones.
- Prepare concise, executive ready briefings, reports, and presentations focused on account health, contract status, and recommended actions.
- Drive stakeholder alignment through steering committee materials, status updates, and clear escalation paths.
- Respond to ad hoc executive requests with timely analysis and decision support materials.
- Coordinate with Finance, Procurement, Legal, Operations, IT, HR, Port Operations, Commercial, and Corporate Planning to support project execution.
- Lead interdepartmental working sessions to resolve barriers, address risks, and refine project scope.
- Consolidate project updates covering progress, open issues, milestones, dependencies, and key decisions.
- Track action items, manage project documentation, and ensure timely delivery of required inputs and approvals.
- Serve as the central point of contact for strategic initiatives, maintaining alignment across leadership, customers, and internal teams.
- Respond to urgent requests and perform quick-view analyses to support executive decisions.
- Establish and produce real-time strategic insights and recommendations to the executive team, translating complex data into high-level guidance on emerging risks and opportunities.
- Consolidate the findings into clear, executive-ready presentations—highlighting financial impacts, risk mitigation strategies, and recommended next steps.
- Medical Insurance
- Vision Insurance
- Health Care & Dependent Care Flexible Spending Accounts (FSA)
- Basic Life and AD&D as well as Short-Term & Long-Term Disability
- Paid Vacation, 14 Holidays, and Sick leave
- Hospital and Critical Illness Insurance
- Wellness Program and Gym Reimbursement*
- 401(k) with Generous Matching
- Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
- Discretionary Bonuses*
- Tuition Reimbursement*
All benefits pursuant to Company policy
- Background in management or consulting with the ability to structure and solve complex problems
- Adept at identifying risks, conducting impact assessments, and implementing mitigation plans
- Critical thinking and data-driven decision-making skills
- Experience in contract management and drafting/reviewing/negotiating commercial contracts
- Proficient in constructing and evaluating business and financial models
- Project management experience and expertise in PMO frameworks
- Exceptional written and verbal communication skills
- Proficient in PowerPoint, Excel, and other PM tools
- 7-10 years of direct experience in Strategy and Account Management
- 1 - 3 years supervisory experience
Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
- Ability to sit in front of a desk and/or in front of the computer for long periods
- Constant use of hand/grasping product, writing, and typing
- Sit for 5+ hours per day
- Stand, walk, bend, stoop, reach over shoulder, kneel, push, pull 1-3 hours per day
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Typical office environment with low-level noise exposure
- This position is located in the Irvine, CAoffice
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
Glovis America - 18191 Von Karman Ave, 18191 Von Karman Ave, Irvine, California, United States of America
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