Strategy and Performance Analyst

Cape Fear Public Utility Authority; North Carolina; On-site; USD 65,000 - 90,000; Full time

Job summary

Cape Fear Public Utility Authority seeks a professional to facilitate its Integrated Management System (AIMS) and support continual improvement across departments. You will collaborate with the Business Systems team to ensure data quality, develop performance measures, and translate analytics into strategic recommendations.

The role includes staff training on ISO standards, EUM, and Lean Six Sigma, plus assisting in policy updates and strategic planning. Travel between CFPUA sites is required.

Qualifications

• Bachelor’s degree in business administration, public administration, data analytics, or related field.
• Master’s degree preferred.
• Two years of work experience in utility operations, management systems, continuous improvement, data analytics, SharePoint, or information systems in lieu of bachelor's degree.
• Associate's degree in business administration, public administration, or data analytics and four years of work experience listed above in lieu of bachelor's degree.

Responsibilities

• Facilitates Cape Fear Public Utility Authority’s Integrated Management System (AIMS).
• Supports strategic planning, document management, internal audit, and performance measurement.
• Maintains performance measurement data visualizations and data quality.
• Trains staff on AIMS processes, ISO Standards, EUM, and Lean Six Sigma.
• Assists with strategy implementation, policy development, and metrics reporting.

Skills

Interpersonal skills

Communication

Data analysis

Education

Bachelor’s degree in business administration/public administration/data analytics

Master’s degree preferred

Associate’s degree + 4 years experience in lieu of bachelor’s

Tools

SharePoint

Job description

Incumbents in this position are responsible for facilitating Cape Fear Public Utility Authority’s Integrated Management System (AIMS), which is the set of processes that guide continual improvement in the organization. Incumbents will support the organization to ensure compliance with AIMS processes including strategic planning, document management, internal audit, performance measurement/monitoring, communication of continual improvement opportunities, and assisting in implementing process improvements. This position is assigned to pay grade R30.

• Serves as primary performance measurement and strategic planning contact for assigned departments in preparation and review of the strategic operating plan and assists with implementation efforts.
• Works with the CFPUA's Business Systems team and end users to maintain performance measurement and data visualizations and ensure the quality of the underlying data.
• Collaborates with leaders at multiple levels in the organization to develop, sustain, and update Cape Fear Public Utility Authority’s Integrated Management System (AIMS) and associated strategic plan.
• Trains staff at various levels of the organization on AIMS processes and continuous improvement best practices including ISO Standards, Effective Utility Management (EUM), and/or Lean Six Sigma.
• Provides professional support including developing recommendations on process improvements and any associated resource needs through research of best practices, benchmarking, and data analysis and facilitating the implementation of identified improvements.
• Assists with strategic planning and strategy implementation efforts.
• Assists in developing and updating policies and procedures.
• Assists with the development of metrics and reporting of all strategic metrics.
• Assists with the preparation, analysis, reconciliation, and translation of performance measures, benchmarking and related data into strategic recommendations and action plans.
• Serves on internal audit team to ensure conformance to business processes and compliance with legal and other requirements.
• Performs other related job duties as assigned.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Qualifications

• Bachelor’s degree in business administration, public administration, data analytics, or related field. Master's degree preferred.
• Two (2) years of work experience in utility operations, management systems, continuous improvement, data analytics, SharePoint, or information systems in lieu of bachelor's degree.
• Associate's degree in business administration, public administration, or data analytics and four (4) years of work experience listed above in lieu of bachelor's degree.

Other Essential Job Specifications

• Use interpersonal skills such as seeing, hearing, and speaking to develop positive interactions with customers.
• Comprehends and uses technical or professional language, either written or spoken, to communicate complex ideas.
• Performs numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
• Performs complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols.
• Requires travel between CFPUA sites.
• Use or repair of small/light equipment (power tools).
• Use or repair medium equipment and machinery (vehicles, commercial mowers).
• Use or repair heavy or complex machinery (HVAC systems, construction equipment, water plants).

Physical Requirements

None: 0 hours or 0% of scheduled shift

Some: Up to 2 hours or 20% of scheduled shift

Frequent: 2 to 5 hours or 20% to 60% of scheduled shift

Very Frequent: More than 5 hours or 60% to 100% of scheduled shift

• Minimal physical exertion. Very light physical work at desk or counter level with intermittent periods of sitting, standing, and walking. May involve data entry, telephone work, or use of various office equipment.
• Same as above with the addition of standing/sitting/walking for lengthy periods of time. May involve light physical exertion due to pushing, pulling, carrying, and lifting weights up to 20 pounds.
• Physical exertion involving pushing, pulling, and lifting up to 20 pounds. May require prolonged standing and/or walking during which time objects are transported. May require occasional bending, squatting, and reaching.
• Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands.
• Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands.