Strategy and Operations Lead

Wayoh; New York (NY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Generous equity

Health, dental and vision benefits

Home office budget

Job summary

Wayoh is hiring for a strategic, high-impact Role in New York City. You will partner directly with the CEO to define and build a new Strategy & Ops function, tackling high-priority needs across the business.

The role requires turning ambiguity into structured plans, leading cross-functional initiatives, and eventually mentoring a team as the function grows. You’ll drive planning cadences, finance modeling, GTM evaluation, and company-wide communications, while collaborating with product,

Qualifications

• 6–10 years of full-time startup/scale-up experience.
• Ability to define a new Strategy & Ops function and build playbooks.
• Strong communication and ability to influence executive leadership.
• Hybrid NYC work arrangement and in-person collaboration.

Responsibilities

• Own high-priority projects and drive cross-functional execution.
• Lead planning cadences, align leadership on quarterly goals.
• Develop financial models and identify unit economics improvements.
• Evaluate GTM motions and optimize sales processes.
• Build and mentor a growing Strategy & Ops team.
• Serve as thought partner to the CEO and translate strategy into action.
• Own internal operating cadence and documentation.

Skills

Ambiguity management

Cross-functional leadership

Financial modeling

Strategic planning

Executive communication

Digital health experience

Tools

Google Sheets

PowerPoint

Job description

The Role

They are building a new Strategy & Ops function, and this is the person who gets to define it.

Working directly with the CEO, you will be working on high priority needs across the business. Some weeks that means running their planning cadence and getting the leadership team aligned on the quarter; other weeks you’re on the phone with a payer’s network team, recruiting clinicians onto their medical advisory board, rebuilding how they run outbound, or picking up a project nobody else has time to own. The through‑line is judgment, not a functional specialty.

You’ll get problems with no playbook and be expected to come back with a recommendation, the reasoning behind it, and a plan you can run yourself. As the function grows, this seat may pick up direct reports; they want whoever’s in it to build that team.

What You’ll Do

• Own special projects that are high priority needs in the business. Example projects:
• Run the offsite that sets next quarter's OKRs, then own the weekly and monthly rhythm that keeps them from quietly dying six weeks later, including a company-wide update people actually read
• Take the medical advisory board from idea to first meeting. Identify the interventional psychiatry KOLs worth having, get them to say yes
• Rebuild the financial model against what their operations actually taught them, then tell them where their unit economics and pricing are wrong
• Evaluate their GTM motion and improve our sales process to drive better velocity and outcomes
• Drive cross-functional execution and collaboration between product, operations & clinical to deliver results
• Turn strategy into execution, from account management to data analytics to new business development.
• Own the internal operating cadence (OKRs, leadership meetings, company‑wide updates, and documentation).
• Serve as a thought partner to the CEO, identifying gaps, simplifying complexity, and helping anticipate what’s around the corner.

What They’re Looking For

This is a high‑impact role for someone who thrives in ambiguity, moves fast, and loves turning ideas into structure & execution.

• 6–10 years of full‑time experience, including real time at a fast‑growing, VC‑backed early‑stage startup
• Analytical by instinct. You can build a model in Sheets from ugly source data and defend every assumption in it.
• You turn ambiguity into a plan quickly, and then execute the plan
• Comfortable in outside conversations, whether that’s a payer’s network director, a skeptical psychiatrist, or a clinic owner who is frustrated with the system
• Writes and presents well: a board memo in the morning, a payer pitch that afternoon
• Ownership mentality, entrepreneurial instincts, and a real sense of urgency
• Fluent in the modern AI stack (you know the difference between an MCP and a Claude Skill, or you can show them what you’ve built with something else)
• Digital health experience, or a track record of learning an unfamiliar sector in weeks
• Genuinely interested in where breakthrough mental healthcare treatment is heading
• Thrives in a fast‑paced, high‑performance culture
• Excited to work in a hybrid work environment in the NYC area (3+ days in‑person required)

Preferred:

• Digital Healthcare startup experience
• Consulting, banking, or investing background paired with at least one operating role
• Exposure to payer contracting, reimbursement, or revenue cycle management
• Has managed or mentored junior teammates

Why Join Them

• Transform Mental Health in the US and be at the forefront of democratizing access to breakthrough mental healthcare treatments in this country.
• Their leadership team has decades of experience at successful VC backed startups with several exits, and they’re devoted to transforming mental health treatment for those most in need
• This is an opportunity to join the next stage of growth for a company that is democratizing access to a rapidly evolving field of healthcare that is transforming mental health across the country.
• Incredible benefits: Generous equity, health, dental, and vision benefits, home office budget, etc.