Strategist Participant Engagement

Empower Retirement, LLC; Kansas; Hybrid; USD 72,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Empower Retirement, LLC seeks a Strategist Participant Engagement to design and lead participant-focused initiatives across virtual education and customized communications for LMN clients. This client-facing role drives multi-channel campaigns, measures outcomes, and ensures alignment with plan goals, regulatory requirements, and budgets.

You will partner with internal teams and external stakeholders, manage workflows, tailor engagement assets, and mentor others while traveling up to 20% as

Qualifications

• Bachelor’s degree in marketing, business, journalism, communications, finance, education, or related field.
• Minimum 5–7 years in retirement services with defined contribution/benefit knowledge.
• At least 5 years in participant engagement, education, or communications with multi-channel delivery.
• Strong client management and relationship-building skills at all levels.
• Excellent written and verbal communication, ability to explain financial concepts clearly.
• Advanced project management skills and ability to handle multiple deadlines.

Responsibilities

• Lead participant engagement strategies for LMN clients across channels.
• Develop data-driven engagement approaches to influence behavior and outcomes.
• Serve as client consultant; present strategies and provide updates across formats.
• Collaborate with internal teams and external stakeholders to define scope and metrics.
• Oversee project workflow: planning, creative briefings, approvals, budgets, metrics.
• Create tailored engagement materials aligned with client brand and plans.
• Recommend service models that balance ROI and participant wellness.
• Mentor junior staff and contribute to department strategy.
• Manage a book of clients or projects; travel up to 20%.

Skills

Multi-channel strategy

Client management

PM/Project management

Communications

Relationship building

Budgeting & reporting

Microsoft Office

Workfront

Salesforce

Generative AI tools

Education

Bachelor’s degree in marketing, business, journalism, communications, finance, education, or related field

Tools

Workfront

Salesforce

Microsoft Office

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. This role combines strategic participant engagement with end-to-end communication project leadership. Supporting Empower’s Large, Mega, and Not-for-Profit (LMN) clients, the Strategist Participant Engagement is responsible for designing, managing, and measuring participant-focused initiatives across multiple channels—from virtual education to customized communications. This is a client-facing role that supports both ad-hoc and long-term strategic initiatives, improving participant outcomes while ensuring execution aligns with plan goals, regulatory compliance, and budget.

What you will do:

• Lead and manage participant communications and engagement strategies for LMN clients, including ad-hoc initiatives such as Merger & Acquisition transitions, plan design rollouts, and annual enrollment campaigns.
• Develop and implement virtual-first, data-driven engagement approaches to influence participant behavior and drive measurable outcomes.
• Serve as a trusted client consultant—presenting strategies, gaining consensus, and providing regular updates across multiple delivery formats (in person, virtual, and phone).
• Partner closely with internal teams (e.g., Relationship Management, Communications, Education, Marketing, Product) and external stakeholders (clients, advisors, intermediaries) to define campaign scope, logistics, and success metrics.
• Oversee all aspects of project workflow: planning, creative briefing, approvals, budget tracking, and metrics reporting.
• Create and tailor engagement materials using both templates and custom assets, ensuring they align with client brand, plan design, and participant needs.
• Make client recommendations that align with appropriate service model while improving ROI while supporting participant wellness.
• Mentor less tenured team members and contribute to department strategy and innovation.
• Manage a book of clients or projects and travel up to 20% of the time as needed.

What you will bring:

• Bachelor’s degree in marketing, business, journalism, communications, finance, education, or related field.
• Minimum of 5–7 years of experience in the retirement services industry, with strong knowledge of defined contribution, defined benefit, and non-qualified plans.
• At least 5 years of experience in participant engagement, education, or communications, including multi-channel strategy development and campaign delivery.
• Client management experience in corporate benefits, education, or marketing, with the ability to build relationships and drive consensus at all levels.
• Strong written and verbal communication skills, with the ability to explain complex financial concepts in a clear and engaging manner.
• Advanced project management skills with the ability to manage multiple deliverables under tight timelines.
• High competency in Microsoft Office Suite and familiarity with tools like Workfront, Salesforce, and digital engagement platforms.
• Familiarity with Generative AI tools, specifically to synthesize information to create engaging communications.
• Understanding of budget management and reporting, with the ability to align campaign recommendations to client goals.
• Adaptable to a fast-paced environment with seasonal volume fluctuations.
• Strong interpersonal, negotiation, and conflict resolution skills.

Physical requirements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as but not limited to computers, phones, photocopiers and filing cabinets. While performing the duties of this job, the employee is regularly required to concentrate, talk, and listen. This role is regularly required to type, reach with hands and arms, sit for long periods of time, read, write, listen, verbally communicate, present information, respond to questions, problem solve, concentrate, and tolerate stress. Many duties will be done while sitting at a desk and working on a computer. Must have physical ability travel by air, automobile and train and other means of transportation to fulfill travel requirements of position.

This job description is not intended to be an exhaustive list of all duties, responsibilities, and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range $72,200.00 - $101,975.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***