Strategist Participant Communication

Empower Retirement, LLC; North Carolina; Hybride; USD 79 000 - 112 000; Plein temps

Avantages offerts par ce poste

Medical insurance

401(k) plan

Tuition reimbursement

Casual dress code

Paid time off

Volunteer time off

Parental leave

Disability leave

BRGs open

Résumé du poste

Empower Retirement, LLC is seeking a Strategist Participant Communication to manage and optimize communications for LMN clients. You will develop and measure strategies across multi-channel channels, collaborating with a cross-functional team to improve retirement readiness and client satisfaction.

You will oversee budgets, timelines and quality, and you will travel up to 20% to maintain client relationships and present updates to stakeholders.

Qualifications

• Bachelor's degree in marketing, business, journalism, communications, finance or relevant field.
• FINRA fingerprinting required.
• retirement industry experience: typically, a minimum five years.
• Retirement communications experience; typically, a minimum of five years.
• Familiarity with variable data, personalization and multi-channel delivery approaches to communications.
• Client management experience; typically, a minimum of five years, in corporate benefits, communications or marketing.
• Strong presentation skills, along with strong written and oral communication skills.
• Competency in Microsoft Office Suite and aptitude to quickly learn other systems/software.

Responsabilités

• Develop, implement, manage and measure the participant communications strategy for LMN clients.
• Lead multi-touch and multi-channel communication campaigns with the service team.
• Oversee budgets, timelines, quality and metrics for client communications.
• Present concepts and campaign updates to clients in meetings or webcasts.
• Coordinate with Retirement Education Team for employee meetings and presentations.

Connaissances

Client management

Project management

Presentation skills

Microsoft Office

Communication skills

Negotiation

Adaptability

Formation

Bachelor's degree

Outils

Microsoft Office

Description du poste

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

What you will do:

The Strategist Participant Communication is a client-facing role that services existing client relationships within the Large/Mega/Not-For-Profit (LMN) market. Participant communications team. Incumbent develops, implements, manages and measures the participant communications strategy (multi-touch and multi-channel) for Empower's strategic clients in the Large/Mega/Not-For-Profit (LMN) market. The role combines financial services acumen with strategic communications, product knowledge, and client management to help improve retirement readiness. The role is responsible for ensuring client satisfaction while managing client profitability with the entire service team. Responsible for accurate and timely communications relating to plan activity, as well as more strategic action-based campaigns to assist with changing participant behavior. Guides clients to improve financial education and overall participant wellness through existing tools. Reviews and recommends communication design and delivery strategies while managing a book of business. Oversees participant communication budget, deliverables, quality control, timelines, metrics and planning. Attends and presents new concepts or provides campaign updates during client meetings, whether in person, via webcast or phone on regular basis. Explains complex concepts and builds consensus with client contacts. Engages Retirement Education Team to conduct employee meetings and select presentations/webcasts. Completes the creative brief as required by Marketing to ensure full understanding of each initiative/tactic, as appropriate, for more complex projects. Understands the budget for each assigned client and executes appropriate initiatives in line with that budget. Coordinates all workflow processes to see deliverables through to completion. The Strategist Participant Communication manages a book of clients and travels up to 20% of the time to manage existing client relationships.

What you will do:

Bachelor's degree in marketing, business, journalism, communications, finance or relevant field. FINRA fingerprinting required. Retirement industry experience: typically, a minimum five years, including knowledge of defined contribution, defined benefit, non-qualified plans and financial services industry, including relevant regulatory compliance. Retirement communications experience; typically, a minimum of five years, including experience with required and discretionary communication deliverables. Specifically, familiarity with variable data, personalization and multi-channel delivery approaches to communications. Client management experience; typically, a minimum of five years, in corporate benefits, communications or marketing. Exceptional project management skills. Advisor/Intermediary relationship experience and an understanding of their role. Strong presentation skills, along with strong written and oral communication skills. Competency in Microsoft Office Suite and aptitude to quickly learn other systems/software. Knowledge of style guides. Strong negotiation and conflict management skills; ability to anticipate and overcome potential objections. Adaptable to a fluid work environment and seasonal spikes in workload. Role requires understanding of and adherence to communication budget and expense variables associated with client relationships. This job operates in a professional office environment. This role routinely uses standard office equipment such as but not limited to; computers, phones, photocopiers and filing cabinets. While performing the duties of this job, the employee is regularly required to concentrate, talk and hear. This role is regularly required to type, reach with hands and arms, sit for long periods of time, read, write, listen, verbally communicate, present information, respond to questions, problem solve, concentrate and tolerate stress. Many duties will be done while sitting at a desk and working on a computer. Must have physical ability travel by air, automobile and train and other means of transportation to fulfill travel requirements of position. Uses established procedures and works under immediate supervision of communications management. Performs assigned tasks. Makes decisions and takes action to ensure client satisfaction with Empower communications and deliverables. Refers only the most complex issues to higher levels. Signature authority level does not apply to this position. Manages projects to ensure stay within timeline and budget. Manages clients to ensure they stay within annual budget and/or incur additional out-of-scope costs for requests outside of budget/contract. Internal Contacts include, but are not limited to, service team members, communications/education, product, operations and marketing teams. Externally, works with clients and advisors/consultants. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

What we offer you:

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play
• BRGs are open to all

Base Salary Range $79,400.00 - $112,175.00

Equal opportunity employer • Drug-free workplace

All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Remote and Hybrid Positions

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.