Strategist, Agent Development - Public Sector

United States Digital Space LLC; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

United States Digital Space LLC in San Francisco is seeking an Agent Strategist for our Public Sector team to shape how AI agents come to life for government partners. You will own the agent development lifecycle from scope through production, advise agency leaders, and collaborate with policy, security, and technical teams to deliver mission-critical solutions that scale across programs.

This role emphasizes cross-functional leadership, strategic problem solving, and a deep commitment to public

Qualifications

• Track record leading complex, high-visibility initiatives with cross-functional teams.
• Ability to read API documentation, understand data models and system architecture.
• Passion for public service and improving outcomes for communities served.
• Clear, persuasive communication across executives, operations, policy and technical audiences.
• Strong analytical skills to solve ambiguity in policy, stakeholder, or implementation contexts.

Responsibilities

• Own the Agent Development Life Cycle from scope to production, translating goals into reliable agents.
• Advise public-sector leaders, define success, and shape an AI strategy with mission impact.
• Collaborate with program, operations, technology, security, legal and procurement teams to keep deployments moving.
• Identify and roadmap new use cases, multilingual access, and multi-step journeys for broader impact.
• Shape product and public sector strategy by surfacing unmet needs and influencing roadmaps.

Skills

Ownership & delivery

Technical aptitude

Public service commitment

Communication

Strategic problem-solving

Education

Bachelor's degree in Computer Science/Engineering/Math or related field

Job description

About us

At the company, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google’s earliest product managers and co-creator of Google Maps. Before founding the company, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

About the Public Sector team

the company recently received FedRAMP High certification, enabling us to bring our industry-leading technology to partners in the US public sector. We’re now building our founding public sector team to redefine the relationship between the government and its citizenry.

• Today, our agents already enable citizens to access social services, report fraud, and understand complex government systems. Simultaneously, they empower government officials to better hear the concerns and inquiries of their constituencies.

• We are explicitly nonpartisan and committed to empowering public servants to leverage AI to advance their important missions.

• In our journey, we are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

What you’ll do

As an Agent Strategist, you own how the company’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business.

• Own the Agent Development Life Cycle. Take agents from initial scope through conversation design, tooling, evaluation, launch, and continuous iteration in production. Translate mission goals, policy requirements, and operational workflows into an agent that performs reliably in the real world.

• Be a trusted strategic advisor to public sector leaders. Work shoulder-to-shoulder with agency executives and program leaders to define success, prioritize opportunities, and shape an AI strategy grounded in mission impact.

• Partner with working teams day to day. Run working sessions with program, operations, technology, security, legal, and procurement stakeholders; resolve issues as they arise; and make the decisions that keep deployments moving toward launch.

• Identify new ways to expand our impact. Understand our partners' most urgent needs and develop roadmaps for new use cases, including proactive outreach, multilingual access, and long-horizon agents that can support people across multi-step journeys.

• Directly shape the product and our public sector strategy. Surface unmet needs from customer work, prototype new approaches, and partner with research, product, platform, and public sector leadership to influence the company's roadmap, market strategy, and repeatable solutions for government.

Example projects

These are the kinds of projects that strategists on our public sector team have worked on recently:

• Improve access to benefits and services. Launch an agent that helps residents understand eligibility, gather the right information, and navigate a complex application or recertification process across channels and languages.

• Modernize constituent support. Design an agent that answers policy and program questions, provides case or application status, and routes sensitive or exceptional situations to the right public servant with full context.

• Make critical reporting easier and safer. Build trusted conversational experiences for reporting fraud, safety concerns, or other high-stakes issues while meeting rigorous privacy, security, accessibility, and auditability requirements.

• Enable proactive government services. Create a roadmap for outbound agents that remind people about deadlines, explain program changes, or help them complete important next steps before a benefit or service is interrupted.

• Build repeatable public sector capabilities. Use a live agency deployment as a design partnership to shape new platform capabilities, evaluation standards, or implementation patterns that can serve institutions across federal, state, and local government.

What you’ll bring

Ownership and delivery. A track record of leading multiple complex, high-visibility initiatives and driving cross-functional teams from an ambiguous starting point to measurable outcomes - for example as part of an early team, consultancy, or otherwise.

• Technical aptitude. Comfort engaging directly with technical concepts, including reading API documentation, understanding data models and system architecture, and following engineering and security tradeoffs in design discussions.

• Commitment to public service. A passion for public sector work and a belief in the potential of institutions to improve outcomes for the people and communities they serve.

• Communication. Clear, direct, and persuasive communication across executive, operational, policy, and technical audiences, with the ability to turn complexity into shared decisions.

• Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as policy, stakeholder, or implementation conditions change.

Even better...

Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.

• Experience working in or with federal, state, or local government, including familiarity with procurement, security and compliance, accessibility, policy implementation, or systems integration.

• You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.

• A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.

Our values

Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

• Intensity: We know we don’t have the luxury of patience. We play to wi