Strategic TV Client Success Lead — Mid Market

Tatari; San Francisco (CA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity compensation

Health insurance

401K, FSA, commuter benefits

Monthly spending account

Education benefit

Newbie Productivity Perk

Unlimited PTO and sick days

Wellness Day Off

Snacks, drinks, and catered lunches

Team building events

Hybrid RTO – 2 days in office

Job summary

Tatari is seeking a Client Services Manager to own post-sale relationships for a portfolio of mid-market clients, acting as a trusted strategic advisor and extension of each client's marketing team. You will collaborate with marketing and media leads and work closely with Media Buying, Engineering, and Data Science to ensure goals are met and campaigns are optimized.

You will translate performance data into actionable insights, present to senior stakeholders, and travel up to 10% for in-person

Qualifications

• Bachelor's degree from a four-year institution; preferably in Marketing, Economics, Statistics, or Business Administration
• 2+ years of linear and streaming TV experience in post-sale account management, client services, or customer success roles, with exposure to senior or C-level stakeholders
• Strong organizational skills and attention to detail, with the ability to manage multiple clients and priorities effectively
• Ability to tell a clear story with data and translate insights into actionable recommendations
• Comfortable explaining technical concepts to non-technical audiences
• Strong presentation, communication, and active listening skills—you come prepared and engaged in every client interaction
• Able to collaborate effectively with both technical teams (e.g., engineers, data scientists) and marketing stakeholders
• Consultative mindset—you are not a salesperson, but a strategic partner
• Curiosity and desire to learn, with particular emphasis for AI
• Bonus: understanding of digital marketing (i.e. SEM, FB), programmatic experience, advanced Excel skills, advanced data visualization abilities

Responsibilities

• Own post-sale relationships for a defined portfolio of mid-market client accounts, acting as the primary point of contact and trusted strategic advisor
• Build and maintain strong client relationships by understanding business objectives, identifying both known and unknown needs, and delivering proactive recommendations generating measurable outcomes
• Partner closely with the Media Buying team on a weekly basis to ensure successful execution, optimization, and scaling of TV campaigns
• Develop deep expertise of Tatari's platform, methodology, and measurement approach, and leverage internal subject matter experts to help clients prioritize and solve problems
• Translate performance data into clear, compelling insights and recommendations for clients
• Present confidently to senior client stakeholders and guide strategic discussions
• Travel up to ~10% to spend time with clients and strengthen relationships, including occasional in-person meetings with executive stakeholders

Skills

Client relations

Post-sale experience

Data storytelling

Presentation skills

Cross-functional collaboration

AI curiosity

Non-technical communication

Education

Bachelor's degree

Tools

Advanced Excel

Data visualization

Job description

Tatari is seeking a Client Services Manager to own post-sale relationships for a portfolio of mid-market clients, acting as a trusted strategic advisor and extension of each client's marketing team. You will collaborate with marketing and media leads and work closely with Media Buying, Engineering, and Data Science to ensure goals are met and campaigns are optimized.

You will translate performance data into actionable insights, present to senior stakeholders, and travel up to 10% for in-person