Strategic Technical CSM — Health Data & Implementations

COPE Health Solutions; Los Angeles, Northern (CA, KY); Hybrid; USD 139,000 - 175,000; Full time

Job summary

COPE Health Solutions is seeking a Technical Customer Success Manager to bridge technical expertise and customer outcomes. You will empower the sales team with compelling demonstrations and use-case presentations while ensuring newly signed clients achieve their goals during implementation.

Collaborating with engineering, product, finance and clinical leadership, this role ensures the ARC platform evolves to meet client needs and supports organizational growth.

Qualifications

• The role requires a Master’s degree in a relevant field and strong domain knowledge.
• 5+ years in health care analytics or consulting with data management and visualization.
• Experience with MSO services data sources and CMS ACO models (claims, eligibility, HIE, etc.).
• Proven SaaS platform support and technical account management experience.

Responsibilities

• Lead technical implementation and data integration for newly onboarded clients.
• Configure health plan, MSO, and delegated IPA data feeds into the ARC platform.
• Design, build, and troubleshoot ETL workflows and data mapping.
• Ensure data flow into ARC and downstream Care Management, Utilization Management, Analytics, and Provider apps.
• Support client relationships, including training on platforms and resolving integration challenges.
• Provide hands-on technical guidance for data aggregation and analytics tools.
• Act as a strategic advisor for clients and architect data integrations.
• Monitor healthcare tech trends to support engineering, product, and sales teams.
• Collaborate with analytics, finance, clinical, and actuarial resources.
• Contribute to thought leadership through articles, case studies, and playbooks.

Skills

Technical communication

Project management

Data integration

SaaS platform knowledge

Sales enablement

Cross-functional collaboration

Education

Master’s degree in a relevant field (MBA, MPH, MHA, MPA)

Job description

COPE Health Solutions is seeking a Technical Customer Success Manager to bridge technical expertise and customer outcomes. You will empower the sales team with compelling demonstrations and use-case presentations while ensuring newly signed clients achieve their goals during implementation.

Collaborating with engineering, product, finance and clinical leadership, this role ensures the ARC platform evolves to meet client needs and supports organizational growth.