Strategic Tech Client Delivery Manager

MediSolution; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Harris is seeking a skilled professional to manage technology client relationships across daily communications, weekly updates, and monthly KPI/SLA reporting to executives. You will own hosting issues, deliver program status updates, and ensure collaboration across internal teams and business partners to meet delivery expectations.

You will serve as the technology escalation point for clients, drive hosting margin optimization, oversee change control, and coordinate multiple internal workstreams

Responsibilities

• Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives
• Owns all client hosting issues and ensures they are satisfactorily resolved
• Delivers regular program status updates and performance reporting
• Owns all collaboration to ensure internal groups and business partners are delivering successfully
• Technology escalation point for our clients
• Manages our hosting profit margin and continuously strives to maximize
• Manages client delivery expectations
• Manages environmental change control for client awareness and acceptance
• Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)
• Executes performance monitoring tools and reporting for proactive issue identification and resolution

Job description

Harris is seeking a skilled professional to manage technology client relationships across daily communications, weekly updates, and monthly KPI/SLA reporting to executives. You will own hosting issues, deliver program status updates, and ensure collaboration across internal teams and business partners to meet delivery expectations.

You will serve as the technology escalation point for clients, drive hosting margin optimization, oversee change control, and coordinate multiple internal workstreams