Strategic Service Operations Intern – Planning & Analytics

New York Life; Philadelphia (Philadelphia County); Hybrid; USD 25,000 - 33,000; Full time

Job summary

New York Life is seeking a Service Operations Intern for a 10-week summer program (May 2026–August 2026) at our Philadelphia, PA office. The role is hybrid—three days on site and two remote—and aimed at rising juniors and seniors pursuing General Business or related fields.

You'll contribute to strategic initiatives, learn how the business operates, attend development activities, and gain exposure to tools like Excel.

Qualifications

• Must be a rising junior or senior at an accredited 4-year university or college
• Cumulative GPA 3.0 or higher
• Interest in service, project management, process engineering, or strategic management
• Experience in leadership roles or campus activities
• Strong written and verbal communication and interpersonal skills
• Ability to work under pressure and prioritize multiple tasks

Responsibilities

• Assist in design/implementation of tools for career progression within Service Operations
• Help analyze call data to identify insights and trends
• Support development/enhancement of Excel-driven staffing models
• Maintain core documentation for the department (communications, materials, presentations)
• Assist with AI use cases and GPT support
• Help build a KPI dashboard to monitor risk and performance

Skills

Communication skills

Leadership

Team collaboration

Time management

Microsoft PowerPoint

Education

Pursuing General Business or related field

Tools

Microsoft Office (PowerPoint etc.)

Job description

New York Life is seeking a Service Operations Intern for a 10-week summer program (May 2026–August 2026) at our Philadelphia, PA office. The role is hybrid—three days on site and two remote—and aimed at rising juniors and seniors pursuing General Business or related fields.

You'll contribute to strategic initiatives, learn how the business operates, attend development activities, and gain exposure to tools like Excel.