Strategic SaaS Account Manager — Mid-Market Growth

Accenture; New York (NY); On-site; USD 39,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Job summary

Accenture in New York is seeking a commercially driven SaaS Account Manager to manage a portfolio of existing customers, build trusted relationships, understand clients' AI strategies, and identify expansion opportunities.

You will own account plans, coordinate cross-functional teams, lead upsell discussions, and ensure renewal readiness while delivering measurable value from AI solutions.

Qualifications

• Minimum of 4 years of experience in B2B account management, customer success, inside sales, or renewals.
• Minimum of 4 years of SaaS, AI, or cloud-based solutions experience.
• Excellent executive level written and verbal communication skills.
• Experience managing mid-market or enterprise customer accounts.
• Strong consultative selling, discovery, negotiation, presentation, and objection-handling skills.

Responsibilities

• Own and actively manage a portfolio of existing customer accounts.
• Serve as the primary commercial point of contact and trusted advisor for assigned customers.
• Develop a clear understanding of each customer’s business priorities, AI strategy, use cases, organizational structure, and success criteria.
• Build strong relationships with customers across multiple levels, including users, champions, decision-makers, procurement teams, and senior executives.
• Create and maintain strategic account plans outlining customer goals, key stakeholders, adoption opportunities, commercial potential, risks, and next actions.

Skills

Account management

SaaS sales

Consultative selling

Relationship building

Negotiation

Forecasting

Salesforce

Executive communication

Tools

Salesforce

Job description

Accenture in New York is seeking a commercially driven SaaS Account Manager to manage a portfolio of existing customers, build trusted relationships, understand clients' AI strategies, and identify expansion opportunities.

You will own account plans, coordinate cross-functional teams, lead upsell discussions, and ensure renewal readiness while delivering measurable value from AI solutions.