Strategic Renewals Specialist - SaaS & CX Growth (Remote)

Cisco Systems; Chicago (IL); Remote; USD 101,000 - 148,000; Full time

Job summary

Cisco Systems is seeking a Renewals Manager to drive renewal strategy for mid-market and regional customers from any location in the United States. You will partner with account teams, success managers, and operations to align product value with customer needs and to optimize renewal outcomes.

You will identify risks, tailor renewal options, prepare quotes, and leverage Salesforce/CPQ and Gainsight to streamline processes while promoting efficiency and scale across a growing renewals

Qualifications

• Minimum 2+ years of experience managing high-volume, transactional renewal opportunities.
• Experience developing value propositions across GTM channels and renewal processes.

Responsibilities

• Applies technical expertise across related products to support renewal execution.
• Aligned to mid-market or regional accounts with moderate complexity.
• Participates in customer discussions to understand renewal needs and tail messaging to business priorities.
• Highlights Cisco differentiators using pre-developed materials.
• Assists in identifying adoption, competitive, or technical risks and contributes to resolution planning.
• Prepares renewal quotes and collaborates to refine pricing and terms.
• Supports resolution of moderately complex renewal components.
• Suggests renewal options based on product knowledge and input from senior members.
• Collaborates with account teams to support renewal motions and uses shared tools.
• Identifies repetitive tasks and suggests automation opportunities.
• Demonstrates understanding of multiple Cisco products to support renewal execution.
• Shares renewal insights to improve process adherence.
• Uses tools and AI-enabled systems to streamline renewal workflows.
• Surfaces gaps from customer feedback to improve renewal outcomes.
• Collaborates cross-functionally with account teams, customer success, and operations.
• Takes ownership of renewal opportunities and adapts plans based on feedback.
• Shares renewal learnings to support team consistency.

Skills

Renewals experience

High-volume deals

Customer engagement

Relationship building

Tools

Salesforce CRM/CPQ

Gainsight

Job description

Cisco Systems is seeking a Renewals Manager to drive renewal strategy for mid-market and regional customers from any location in the United States. You will partner with account teams, success managers, and operations to align product value with customer needs and to optimize renewal outcomes.

You will identify risks, tailor renewal options, prepare quotes, and leverage Salesforce/CPQ and Gainsight to streamline processes while promoting efficiency and scale across a growing renewals