Strategic Relationship Manager

Ag Resource Management; Springfield (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) match

PTO

Competitive compensation package

Job summary

Ag Resource Management is seeking a Strategic Relationship Manager in Springfield, IL to lead and grow our most strategic client relationships. You will work with internal teams to craft long-term customer strategies, manage renewals, and drive portfolio performance.

The role requires 7+ years in relationship management, strong financial acumen, and proficiency with HubSpot CRM and MS Office. Travel to client sites will be required as needed to sustain key relationships.

Qualifications

• Bachelor's degree in a related field (Business, Finance, Agriculture, or similar).
• 7+ years in relationship management or related customer-facing roles.
• Experience handling high-value accounts and commercial lending knowledge.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with HubSpot CRM and Microsoft Office Suite.
• Willingness to travel as needed.

Responsibilities

• Manage a portfolio of 20–30 strategic customer relationships.
• Serve as primary relationship manager for key accounts with significant balances.
• Collaborate with Credit, Operations, Legal, and other teams to ensure smooth service.
• Lead annual renewal activities including pricing discussions and negotiations.
• Monitor portfolio performance, utilization, and risk indicators.
• Maintain accurate records and forecasts in HubSpot.

Skills

Relationship mgmt

Communication skills

Negotiation

Analytical thinking

Travel readiness

Education

Bachelor's degree in related field

Tools

HubSpot CRM

MS Office

Job description

The Strategic Relationship Manager is responsible for managing ARM’s most strategic and high-value customer relationships. This role focuses on customer retention, portfolio performance, annual renewals, and delivering an exceptional customer experience while serving as the primary relationship manager for the Company’s largest accounts. The Strategic Relationship Manager partners closely with internal teams to develop long-term customer strategies and strengthen key business relationships.

Job Duties And Responsibilities

• Manage a portfolio of approximately 20–30 strategic customer relationships.
• Serve as the primary relationship manager for existing customers with aggregate balances exceeding $3 million and/or long-standing relationships with the Company.
• Develop a comprehensive understanding of each customer’s business operations, financial performance, and long-term goals.
• Build and maintain trusted relationships through regular communication and proactive customer engagement.
• Drive customer retention by delivering exceptional service and identifying opportunities to strengthen existing relationships.
• Lead annual renewal activities, including pricing discussions, term negotiations, documentation coordination, and customer communications.
• Partner closely with Credit, Operations, Legal, and other internal departments to ensure a seamless customer experience.
• Coordinate timely collection of financial statements, reporting requirements, and other customer documentation.
• Monitor portfolio performance, customer utilization, and potential risk indicators, escalating concerns when appropriate.
• Proactively identify and resolve customer issues while serving as the day-to-day point of contact for assigned accounts.
• Support customer adoption and utilization of the ARM customer portal and related technology solutions.
• Maintain accurate customer records, activity updates, forecasts, and opportunity tracking within HubSpot CRM.
• Provide portfolio insights, customer retention metrics, and strategic account updates to leadership.
• Participate in Regional Meetings and provide accurate portfolio forecasts and account updates.
• Collaborate with internal teams to identify opportunities to improve processes and enhance the customer experience.
• Perform additional duties and special projects as assigned.

Experience, Qualifications And Requirements

• Bachelor’s degree in Business, Finance, Agriculture, or a related field preferred.
• 7+ years of experience in relationship management, commercial lending, agricultural finance, account management, banking, or a related customer-facing role.
• Experience managing high-value customer relationships preferred.Strong understanding of financial statements, commercial lending, and customer relationship management.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to build long-term relationships with executive-level customers and business owners.
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
• Experience using CRM systems, preferably HubSpot.
• Proficiency in Microsoft Office Suite.
• Ability to analyze customer information and identify business opportunities and potential risks.
• Strong problem-solving skills and sound business judgment.
• Ability to work independently while collaborating effectively across multiple departments.
• Willingness to travel as needed to support customer relationships.

PHYSICAL DEMANDS

• Generally required to stand, walk, sit, use hands, handle documents, bend and stoop as needed, and reach with hands and arms
• Required to use a keyboard and computer regularly
• Specific vision abilities required, including that required to perform extensive computer-related work
• Must be able to verbally communicate with others and exchange accurate information
• Ability to receive detailed information through oral communication, and to distinguish sound and perceive the nature of sounds at normal speaking levels with or without correction

WORK ENVIRONMENT

• Moderate noise (i.e., home office with computer, phone, and printers)
• Ability to sit at a computer for an extended period
• Must be able to perform all the essential duties of the job with or without reasonable accommodation.

About Ag Resource Management

Ag Resource Management, LLC (ARM) is a technology-based financial solutions provider, offering innovative lending products and services to the agricultural industry. ARM’s commitment to agriculture and its unique underwriting approach are unsurpassed in the industry. Our production lending and crop insurance services have helped thousands of farmers with millions of acres over the past several years.

The opportunity to work at ARM includes:

• 401(k) (Roth and Traditional options) with employer match and vesting
• Paid Time Off (PTO)
• Competitive compensation and benefits package