Strategic Relationship Leader, Construction, Commercial Insurance, West Region

Zurich North America; Denver (CO); Hybrid; USD 152,000 - 250,000; Full time

Job summary

Zurich North America seeks a Strategic Relationship Leader for the West Region Construction portfolio, partnering with senior leaders, brokers, and customers to drive retention and growth. The role interacts with underwriting, claims, risk engineering, and service teams to align Zurich capabilities with client objectives.

You will lead executive business reviews, coordinate cross-functional resources, and travel as needed to support strategic objectives across the West Region.

Qualifications

• Bachelor’s degree required with 8+ years in relationship management.
• Proven ability to grow profitable customer relationships.
• Experience building and executing strategic business plans.
• Strong communication and relationship-building skills; construction insurance experience.

Responsibilities

• Serve as the primary relationship strategist for large, high-value customers.
• Build trusted relationships with C-suite, risk managers, brokers, and decision-makers.
• Develop and execute engagement strategies to drive retention and growth.
• Lead executive reviews and strategic planning sessions with key customers.
• Collaborate with underwriting, claims, risk engineering, and service teams to deliver exceptional experience.
• Travel as needed to support relationships and objectives.

Skills

Relationship management

Strategic planning

Executive communication

Construction insurance experience

Education

Bachelor's degree

Tools

Salesforce

Guidewire

PolicyCenter

Power BI

Job description

Zurich North America is seeking a highly influential Strategic Relationship Leader to join our Customer Relationship Management team in the West Region. The position will focus on Construction business and offers the opportunity to work closely with our Construction and Specialty senior leaders, strategic customers, and broker partners across Zurich's important growth markets.

In this high-visibility role, you will partner with senior executives, brokers, and key stakeholders to strengthen customer partnerships, identify growth opportunities, and deliver innovative risk solutions that create long-term value. You will work across Zurich's underwriting, claims, risk engineering, and service teams to help shape customer strategy, drive retention, and accelerate profitable growth.

We are looking for a leader who enjoys building executive-level relationships, influencing outcomes, and bringing people together to solve complex challenges.

This position reports to the Head of Customer Relationship Management and supports strategic Construction customers throughout the West Region. Preferred locations include Denver, Los Angeles, San Francisco, Irvine, Phoenix, Seattle, though candidates located elsewhere within the West Region may be considered.

Key Responsibilities:

• Serve as the primary relationship strategist for a portfolio of large, high-value customers and prospects.
• Build and maintain trusted relationships with C-suite executives, risk managers, brokers, and key decision-makers.
• Develop and execute customer engagement strategies that drive retention, profitability, and long-term growth.
• Identify opportunities to expand Zurich's solutions and capabilities across domestic and global operations.
• Lead executive business reviews, stewardship meetings, and strategic planning sessions for key customers.
• Partner with underwriting, claims, risk engineering, service, and distribution teams to deliver an exceptional customer experience.
• Create compelling value propositions that align Zurich's capabilities with customer business objectives.
• Leverage market insights, customer intelligence, and analytics to identify opportunities and strengthen account strategies.
• Coordinate internal resources and leadership engagement to ensure seamless execution and delivery.
• Travel as needed to support customer relationships and business objectives.

Basic Qualifications:

• Bachelor’s Degree and 8 or more years of experience in the Relationship Management area AND
• Experience managing and growing profitable external customer relationships
• Demonstrated success developing and executing strategic business plans
• Strong communication, influencing, and relationship-building skills
• Significant Commercial Insurance Construction experience

Preferred Qualifications:

• Minimum 8 years of commercial insurance experience, including at least 5 years focused on Construction.
• Underwriting or brokerage experience in Construction, with strong knowledge of underwriting and insurance needs for General Contractors, Subcontractors, and Construction Owners (e.g., technology companies, universities, healthcare organizations).
• Loss Sensitive underwriting knowledge for casualty lines, with proficiency across property, builders risk, financial lines, accident, life & health, and surety.
• Existing relationships with brokers and agents in the Construction market.
• Advanced knowledge of Salesforce and underwriting platforms such as Guidewire, PolicyCenter, Power BI, and the ability to self-serve reporting needs while partnering with underwriting and data science teams to holistically represent the customer relationship.
• Strong capabilities in running executive‑level meetings and stewardship conversations that integrate Underwriting, Claims, Risk Engineering, and senior leadership for large accounts.
• Deep customer and relationship management experience with strong strategic planning and execution capabilities.
• Demonstrated expertise in managing key customers and driving profitable business performance.
• Ability to engage and influence C‑suite leaders with strong negotiation skills and thought leadership.
• Knowledge of risk assessments and the ability to deliver clear, actionable risk insights.
• Exceptional presentation, communication, time‑management, and multitasking skills.
• Strong organizational, analytical, and problem‑solving abilities.

At Zurich, you'll have the opportunity to work alongside industry experts, leverage a global network of resources, and help shape risk solutions for some of the world's most respected organizations. You'll join a company known for its strong culture, collaborative environment, customer focus, and commitment to helping employees grow and succeed.

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $152,400.00 - $249,500.00, with short-term incentive bonus eligibility set at 25%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich does not accept unsolicited CVs from agencies.

Location(s): AM - San Francisco, AM - Dallas, AM - Denver, AM - Irvine, AM - Los Angeles, AM - Phoenix, AM - Rocky Hill, AM - Sacramento, AM - Scottsdale, AM - Seattle, AM - Walnut Creek, AM - Woodland Hills

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No