Strategic Quality & Compliance Director

Senderra Rx Partners, Llc; Dallas, Northern (TX, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Senderra Rx Partners, Llc in Dallas, TX is seeking a Director of Quality Management to lead the organization's quality strategy and oversee QA as well as related operations functions to ensure compliant, high-performing service delivery.

The role emphasizes building and sustaining SOPs, training programs, audits, and KPIs, with responsibilities across multiple teams and cross-functional collaboration to drive continuous improvement and excellence.

Qualifications

• Bachelor's degree preferred in a related field.
• 5-7+ years of progressive experience in quality management, quality assurance, or operations leadership.
• Experience managing SOP governance, training programs, and quality audit functions.
• Proven experience leading and developing managers across multiple teams.

Responsibilities

• Owns fee-for-service quality management, ensuring programs such as free goods are administered accurately, compliantly, and consistently.
• Establishes audit checkpoints and controls to monitor program adherence.
• Partners with program owners to resolve quality gaps and reduce risk.
• Ensures training documentation stays current and reflects how operation teams work relative to SOPs.
• Audits training materials against live SOPs to identify and close gaps.
• Establishes a recurring review cadence for training content and recertification.
• Owns the SOP lifecycle and updates SOPs as needed.
• Maintains a master SOP repository with version control and a formal approval workflow.
• Facilitates cross-departmental SOP reviews for consistency.
• Builds and maintains a quality management framework across departments.
• Develops quality KPIs, scorecards, and dashboards; reports to senior leadership.
• Leads root cause analysis and corrective/preventive action processes.
• Sets turnaround-time standards and service expectations for key offices.

Skills

Strategic thinking

Quality management systems

Written and verbal communication

Leadership

Analytics

SOP documentation

Change management

Education

Bachelor's degree in Business/Healthcare Administration

Job description

Senderra Rx Partners, Llc in Dallas, TX is seeking a Director of Quality Management to lead the organization's quality strategy and oversee QA as well as related operations functions to ensure compliant, high-performing service delivery.

The role emphasizes building and sustaining SOPs, training programs, audits, and KPIs, with responsibilities across multiple teams and cross-functional collaboration to drive continuous improvement and excellence.