Strategic Proposals Lead for Library SaaS (Remote)

EBSCO Information Services, Inc.; Tallahassee (FL); Hybrid; USD 60,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Parental leave

PTO

Mentoring program

Job summary

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, integrating with a powerful discovery platform to support information needs. The Customer Proposals Specialist II develops accurate responses to RFPs, RFIs, and procurement requests for FOLIO Library Services Platform and related SaaS solutions, translating complex requirements into clear customer outcomes.

This role requires library systems knowledge, strong research and writing skills, and project management to

Qualifications

• 2+ years’ experience in sales or a corporate environment with proven communications/writing experience.
• 2+ years professional writing, research, project coordination, or proposal development experience.
• Experience managing multiple projects or deadlines across multiple stakeholders.

Responsibilities

• Develop technically accurate, customer-focused responses to RFPs, RFIs, RFQs, proposals, clarifications, and other procurement documents for FOLIO and related EBSCO SaaS solutions.
• Analyze customer requirements to identify response needs, potential gaps, clarification questions, and areas requiring subject matter expert input.
• Research FOLIO capabilities, library workflows, integrations, implementation approaches, and related EBSCO solutions to develop complete and accurate proposal responses.
• Coordinate proposal projects from initial review through submission, including requirements analysis, assignments, timelines, stakeholder follow-up, document preparation, and final quality review.
• Collaborate with Sales, Product Management, Implementation, Technical Support, Information Security, Legal, and other subject matter experts to address complex functional and technical requirements.
• Translate technical product information and library systems concepts into clear, concise language focused on customer needs, workflows, and outcomes.
• Maintain reusable FOLIO and library systems content within the RFP response repository by adding new information and updating existing responses as products and capabilities evolve.
• Review proposal content for accuracy, consistency, completeness, compliance, grammar, and overall response quality.

Skills

Proposal writing

Project coordination

Written communications

Stakeholder management

RFP response

Education

Master of Library Science

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, integrating with a powerful discovery platform to support information needs. The Customer Proposals Specialist II develops accurate responses to RFPs, RFIs, and procurement requests for FOLIO Library Services Platform and related SaaS solutions, translating complex requirements into clear customer outcomes.

This role requires library systems knowledge, strong research and writing skills, and project management to