Strategic Problem & Change Governance Lead

Dadavidson; Denver (CO); On-site; USD 74,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) & ESOP

Paid holidays

Professional development

Tuition reimbursement

Insurance discounts

Charitable matching

Job summary

D.A. Davidson Companies is seeking a Problem Governance Lead to oversee Problem Management and Change Enablement within IT Application Support.

You will coordinate the change schedule and CAB, drive root-cause analysis, and embed KCS to improve knowledge capture during daily work. The role requires strong governance, collaboration with business and tech stakeholders, and the ability to lead process improvements in a regulated financial services environment.

Qualifications

• Four-year degree or equivalent work experience in IT or business.
• Experience in IT service management and application support.
• ITIL 4 Foundation or higher.
• Successful completion of the SIE exam and Series 99 within 120 days of the start date.
• Experience using service-management tools to document workflows, maintain governance records, produce service metrics, and create or improve support knowledge.
• Working knowledge of KCS principles and knowledge capture in daily work.
• Strong analytical, organizational, facilitation, and communication skills.

Responsibilities

• Own and improve the Problem Management process, standards, records, and prioritized backlog.
• Coordinate root‑cause reviews with stakeholders and ensure action plans and target dates.
• Coordinate Change Advisory Board meetings and document approvals and risks.
• Develop and maintain change models and ensure governance across changes.
• Embed Knowledge-Centered Service (KCS) so knowledge articles are reused and improved.
• Keep teams informed about changes, issues, risks, and progress.

Skills

ITIL knowledge

Problem management

Change enablement

Knowledge management

Stakeholder coordination

Communication

Travel readiness

Education

Four-year degree in IT or related field

Equivalent work experience

Tools

Jira Service Management

Confluence

Release tools

Job description

D.A. Davidson Companies is seeking a Problem Governance Lead to oversee Problem Management and Change Enablement within IT Application Support.

You will coordinate the change schedule and CAB, drive root-cause analysis, and embed KCS to improve knowledge capture during daily work. The role requires strong governance, collaboration with business and tech stakeholders, and the ability to lead process improvements in a regulated financial services environment.