Strategic Payments Relationship Manager

JPMorgan Chase; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorganChase is seeking a Payments Relationship Manager II to lead pricing reviews and drive client retention for SMB payments. You will build robust client relationships, consult on merchant acquiring products, and coordinate with internal teams to resolve inquiries and deliver value-added payments solutions.

The role focuses on optimizing acquiring costs, maintaining high client satisfaction, and adhering to regulatory requirements while leveraging your payments expertise and consultative

Qualifications

• Strong knowledge of the merchant services industry, products and services across various client types.
• Demonstrate ability to grow revenue and retain client relationships through effective relationship management and consulting skills.
• Excellent analytical and problem-solving abilities; proven cross-functional collaboration.

Responsibilities

• Conduct comprehensive pricing reviews and financial analysis to optimize acquiring costs and client retention.
• Partner with internal departments to ensure high-level client support across software, hardware, pricing, contracts, risk, compliance and regulatory inquiries.
• Serve as trusted advisor to promote banking and payment processing solutions for a seamless client experience across Chase.

Skills

Merchant services knowledge

Relationship management

Analytical skills

Cross-functional collaboration

Contract negotiation

Client service

Multi-tasking

Integrity and professionalism

Education

Bachelor's degree

Master's degree

Tools

Salesforce

MS Excel

Job description

JPMorganChase is seeking a Payments Relationship Manager II to lead pricing reviews and drive client retention for SMB payments. You will build robust client relationships, consult on merchant acquiring products, and coordinate with internal teams to resolve inquiries and deliver value-added payments solutions.

The role focuses on optimizing acquiring costs, maintaining high client satisfaction, and adhering to regulatory requirements while leveraging your payments expertise and consultative