Strategic Partner Success Manager, Business Development

LifeStance Health Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

AD&D coverage

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Strategic Partner Success Manager to manage and expand relationships with our largest patient referral sources across assigned markets in the United States.

You will report to the Senior Vice President of Corporate and Business Development and collaborate with cross-functional teams to grow our referral base. The role offers a compensation range of $90,000–$120,000 annually plus a competitive bonus plan.

Qualifications

• Bachelor’s degree in business, marketing, healthcare or a related field.
• 7+ years of account management and/or BD experience, preferably in healthcare services.
• Experience working in the behavioral health industry is preferred.
• Proficient in Microsoft Office Suite, including Excel and PowerPoint.
• Proven track record of growing a book of business and successfully achieving targets.
• Analyzing structured and unstructured data to draw actionable conclusions, prioritize time and resources, and implement process changes.
• Passionate about mental healthcare and LifeStance’s mission.
• Excellent communication and organizational skills.
• Detail oriented.
• Cross functional collaboration.
• Solution focused.
• Proactive self-starter.
• Building positive team culture.
• Self-awareness.
• Effective listener.
• Ability to set realistic expectations while still meeting customer needs.
• Open to receiving constructive feedback.
• Navigating conflict and tradeoffs between personal targets and broader business objectives.
• Qualified candidates must be legally authorized to be employed in the United States.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Responsibilities

• Foster ongoing relationships and partnership with our largest referral partners to drive loyalty and growth of patient referrals to LifeStance
• Collaborate with the SVP, Business Development and other business development leaders to develop a national strategy and implementation plan to increase awareness of and drive referrals toward our clinical service offerings.
• Strategically identify, and execute on, opportunities for growth within existing referral relationships.
• Troubleshoot barriers and challenges encountered by referral sources that inhibit a seamless patient referral process.
• Develop and maintain trust with key stakeholders, both internal and external to LifeStance.
• Partner with LifeStance’s marketing team on collateral development and educational materials.
• In partnership with LifeStance’s clinical leadership, arrange educational opportunities to engage potential referral sources.
• Stay abreast of industry trends, analyzing market dynamics, and competitor activity to inform strategic decision-making.
• Assist in maintaining a current, comprehensive, and organized customer relationship management system (CRM).
• Proactively identify areas of underperformance (e.g., partners with declining referral volume) and take corrective action.
• Operate with high integrity and comply with company policies and procedures.

Skills

Account management

Business development

Healthcare industry experience

Data analysis

Communication skills

Organizational skills

Cross-functional collaboration

Proactive self-starter

Self-awareness

Active listening

Conflict navigation

Feedback receptiveness

Goal-oriented

Education

Bachelor's degree in business, marketing, healthcare or related field

Tools

Microsoft Excel

PowerPoint

Job description

Location: United States

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

ROLE OVERVIEW

The Strategic Partner Success Manager is responsible for managing and growing relationships with LifeStance’s largest patient referral sources including health systems, independent medical practices, and other behavioral health organizations in their assigned markets. The position will report directly to the Senior Vice President, Corporate and Business Development, and will work hand-in-hand with cross functional leadership to grow our referral base.

COMPENSATION: $90,000 - $120,000/annually in addition to a competitive bonus plan

RESPONSIBILITIES

• Foster ongoing relationships and partnership with our largest referral partners to drive loyalty and growth of patient referrals to LifeStance
• Collaborate with the SVP, Business Development and other business development leaders to develop a national strategy and implementation plan to increase awareness of and drive referrals toward our clinical service offerings.
• Strategically identify, and execute on, opportunities for growth within existing referral relationships.
• Troubleshoot barriers and challenges encountered by referral sources that inhibit a seamless patient referral process.
• Develop and maintain trust with key stakeholders, both internal and external to LifeStance.
• Partner with LifeStance’s marketing team on collateral development and educational materials.
• In partnership with LifeStance’s clinical leadership, arrange educational opportunities to engage potential referral sources.
• Stay abreast of industry trends, analyzing market dynamics, and competitor activity to inform strategic decision-making.
• Assist in maintaining a current, comprehensive, and organized customer relationship management system (CRM).
• Proactively identify areas of underperformance (e.g., partners with declining referral volume) and take corrective action.
• Operate with high integrity and comply with company policies and procedures.

SKILLS & EXPERIENCE

• Bachelor’s degree in business, marketing, healthcare or a related field.
• 7+ years of account management and/or business development (BD) experience, preferably in healthcare services.
• Experience working in the behavioral health industry is preferred.
• Proficient in Microsoft Office Suite, including Excel and PowerPoint.
• Proven track record of growing a book of business and successfully achieving targets.
• Analyzing structured and unstructured data to draw actionable conclusions, prioritize time and resources, and implement process changes.
• Passionate about mental healthcare and LifeStance’s mission.
• Excellent communication and organizational skills.
• Detail oriented.
• Cross functional collaboration.
• Solution focused.
• Proactive self-starter.
• Building positive team culture.
• Self-awareness.
• Effective listener.
• Ability to set realistic expectations while still meeting customer needs.
• Open to receiving constructive feedback.
• Navigating conflict and tradeoffs between personal targets and broader business objectives.
• Qualified candidates must be legally authorized to be employed in the United States.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at . Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.