Strategic Partner Success Director

Metropolis; New York (NY); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Stock options

Bonus plans

Job summary

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and drive measurable value through cross-functional collaboration. Reporting to the VP of Partner Success, you will focus on retention and growth rather than traditional sales, delivering high-quality reporting and executive-level trust.

You will own financial performance, partner objectives, and collaboration with Data, Product, and Operations teams while expanding services and ensuring timely delivery.

Qualifications

• 5+ years in a client success, account management, or strategic customer-facing role.
• Ability to own and drive cross-functional initiatives.
• Strong communication with C-suite executives.

Responsibilities

• Own end-to-end partner success and retention for a portfolio of strategic partners.
• Serve as the primary day-to-day relationship owner and internal advocate at Metropolis.
• Develop understanding of partner objectives and financial budgets to meet targets.
• Own portfolio financial performance and ensure budget commitments are met.
• Produce high-quality weekly updates, MBRS, and QBRs showing value delivery.
• Champion Metropolis initiatives and drive adoption with partners.
• Grow the portfolio by adding new accounts and expanding services.
• Build executive-level trust through consistent delivery and fast follow-through.
• Lead cross-functional response to partner escalations and shape priorities.

Skills

Client success

Account management

Strategic partnerships

Data storytelling

Executive-facing

Job description

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and drive measurable value through cross-functional collaboration. Reporting to the VP of Partner Success, you will focus on retention and growth rather than traditional sales, delivering high-quality reporting and executive-level trust.

You will own financial performance, partner objectives, and collaboration with Data, Product, and Operations teams while expanding services and ensuring timely delivery.