Strategic Partner Program Manager, Key Partners

100 Salesforce, Inc.; Chicago (IL); On-site; USD 117,000 - 178,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase plan

Job summary

Salesforce, Inc. in the United States is seeking a seasoned, partner-facing professional to serve as the single point of contact for partner program requests.

You will bridge cross-functional teams and the partners, handle calls and escalations, and guide program execution from onboarding to funding eligibility. The role requires 6–8 years of stakeholder-facing experience, the ability to manage competing priorities, and a polished presence to represent the brand to leadership.

Qualifications

• 6–8 years of experience in partner-facing roles.
• Able to lead discussions with stakeholders at all levels.
• Senior enough to represent the brand to partner leadership.
• Knowledge of partner programs and the sales process.
• Comfortable on the phone and handling escalations.
• Ability to balance competing priorities across teams.

Responsibilities

• Be the first point of contact for partner program requests.
• Answer partner calls and Slack messages and drive resolution.
• Act as escalation point for Operational Specialists.
• Collaborate with partners' operational stakeholders.
• Coordinate with Partner Sales, PAMs and PSMs.
• Ensure requests are submitted correctly and aligned.
• Guide partners through program execution details.
• Participate in cadence meetings with leadership.
• Provide actionable recommendations on partner program needs.
• Support end-to-end orchestration across the Catalyst support model.

Skills

Stakeholder management

Communication

Contracting knowledge

Escalation handling

Partner programs

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Be Doing & Why It Matters

This is a ring-fenced, white-glove role supporting our two largest global systems integrator partners. You will the single point of contact for partner program requests. You will bridge Partner Sales Managers (PSM), Partner Account Managers (PAM), Program Operations and the partners' own operational stakeholders. The work is hands-on and partner-facing. It involves taking calls, resolving issues quickly, and turning what you hear into operational change. It is not a back-office analyst role.

Core Responsibilities & Scope

• Be the first point of contact for partner program requests from your designated partners, taking some of the load off the PAMs and leaders who currently field these directly.
• Answer partner calls and Slack messages, understand the issue, explain it internally and drive resolution.
• Act as an escalation point for the Operational Specialists who execute requests.
• Work directly with the partners' operational stakeholders.
• Work with the Partner Sales team and PAMs/PSMs covering both partners.
• Keep them aligned and make sure requests are submitted correctly.
• Act as an "assistant PAM": go between operations and the field, and speak credibly to both sides.
• Join regular cadence meetings with partner leadership and PAMs.
• Guide partners and internal teams through the details of program execution:

• Onboarding new partners, including contracting for sub-entities
• When and where benefits are eligible
• Provisioning demo environments on the right orgs
• Legal and contracting requirements
• Eligibility for funding
• Manage and recommend approvals for exceptions to written program benefits.
• Support referral fee processes and communicate with the partners about them.
• Help internal sales teams use program funds correctly and get the best return, working with the relevant sales leaders.
• Give the Programs team clear, actionable recommendations on the unique program needs of your dedicated partners.
• Where programs are being designed for these partners, such as custom benefits or incentives, bring in what you hear on the ground.
• Keep a current picture of what is in, out and prioritized as deals change daily.
• Support end-to-end orchestration across the Catalyst support model.

Minimum Requirements

• 6 to 8 years of experience
• Directly stakeholder-facing, internally and externally, and comfortable leading discussions with stakeholders at all levels.
• Polished and senior enough to represent the company brand to partner leadership and deliver external enablement.
• Strong working knowledge of partner programs and the sales business, enough to speak credibly to both Operations and PAMs/PSMs.
• Comfortable on the phone and handling escalations. These partners insist on calls and upgrade quickly.
• Skilled at turning findings into clear recommendations.
• Able to work across Partner Sales, Programs and Operations and manage competing priorities.
• Experience with contracting, eligibility and benefits processes is a plus.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• and an employee stock purchasing program.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.