Strategic Ops & Sales Leader for High-Volume Sites

Serenity-Healthcare-1; Sugar Land (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage (90% employer-paid

401(k) retirement plan

PTO 10 days to start

Job summary

Serenity is hiring a Practice Manager, Sales & Operations to own a high-volume service location—the team, floor, numbers, sales pipeline, and member experience. You will lead visibly, hold the team to performance targets, and maintain high standards even when challenges arise.

Ideal candidates bring a blend of operations leadership and sales achievement, with a proven track record of hitting targets. No industry-specific experience is required; leadership and accountability are key to success at

Qualifications

• 5+ years of leadership in operations and sales.
• Proven track record of meeting and exceeding sales targets.
• Experience driving high-volume service location performance.
• Strong KPI analytics and coaching skills.

Responsibilities

• Own the full day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs.
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability.
• Ensure every member interaction is efficient, professional, and reflects Serenity's service standard—while identifying and converting sales opportunities.
• Track location KPIs—sales volume, conversion rates, efficiency, and quality scores—and use that data to make real operational and commercial decisions.
• Identify underperformance early and address it directly, with clarity and follow-through.

Skills

Sales leadership

Operations management

KPI management

Job description

Serenity is hiring a Practice Manager, Sales & Operations to own a high-volume service location—the team, floor, numbers, sales pipeline, and member experience. You will lead visibly, hold the team to performance targets, and maintain high standards even when challenges arise.

Ideal candidates bring a blend of operations leadership and sales achievement, with a proven track record of hitting targets. No industry-specific experience is required; leadership and accountability are key to success at