Strategic Operations Senior Associate

Abby Care; Phoenix (AZ); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive package

Health coverage

PTO + 10 holidays

HSA + 401(k)

Parental leave

Job summary

Abby Care in Phoenix is hiring a Strategic Operations Senior Associate to help scale our Arizona market. As a founding member of the local team, you will partner with on-the-ground ops and HQ to architect core workflows and remove friction.

You will own metrics, drive high-impact initiatives, and mentor field teams while turning ambiguity into executable plans. This role blends strategic thinking with hands-on execution in a fast-growing care-at-home startup.

Qualifications

• 4+ years in a highly analytical and fast-paced environment such as management consulting, strategy/operations, or finance in a high-growth setting.
• Exceptional analytical, quantitative, and financial modeling skills with data-driven decision making.
• Proven track record of independently leading complex initiatives from zero to one.
• Autonomy in ambiguous environments with cross-stakeholder impact.
• Outstanding communication and presentation skills with executive presence.
• Desire to move from purely analytical to hands-on operational leadership.

Responsibilities

• Relentlessly drive market growth with local ops and HQ platform teams.
• Engineer and scale core operational processes to reduce friction and improve care quality.
• Run the business by the numbers with KPI ownership and data-driven resource allocation.
• Set aggressive goals and deliver rapid timelines across initiatives.
• Identify and implement continuous improvements for scalable care operations.
• Champion frontline and customer experience, mentoring care ops teams.
• Think like an owner and act with accountability across functions.

Skills

Analytical skills

Financial modeling

Strategic thinking

Cross-functional leadership

Data-driven decisions

Job description

About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.
We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.
Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.
We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.
Join us in solving one of the most important challenges of our time.

The Opportunity:

As Abby Care continues to expand our ability to support caregivers across the nation, so do the teams that support this growth! We are seeking a dynamic and mission driven individual to join us as a Strategic Operations Senior Associate, reporting into the Market Operations Manager/General Manager of Arizona. As a founding member of our Arizona team, you’ll have the opportunity to first hand be part of a startup team that is building the playbook for tech enabled family caregiving in the state. In this role you’ll be a critical operator-analyst driving our most important initiatives in Arizona. This is a high-impact, field-informed role for someone who thrives on turning ambiguity into execution. You’ll dive deep with local ops and HQ platform teams to architect and scale core workflows, eliminate friction, and lift service quality, using data to set the bar, allocate resources, and guide scaling initiatives.

Biased for action, you’ll tackle everything from 0→1 launches and process re-engineering to frontline enablement and experience design, then translate insights into crisp, actionable plans. You have a track record of building systems, shipping results on tight timelines, and elevating teams without formal authority, with a passion for identifying opportunities to drive improvement in everything we execute. If you are excited about the opportunity to join a team that is building from the ground up, this role offers a hands-on path to outsized ownership and operational leadership, and we’d love to hear from you.

This is a Full-Time Hybrid position based in Phoenix.

What you’ll work on:

• Relentlessly drive market growth: Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansion—no task is too big or small for you.

• Engineer and scale core processes: Systematically build, optimize, and scale new and existing operational workflows—constantly reduce friction and drive efficiency while keeping patient/customer delight at the center.

• Run the business ‘by the numbers’: Own metrics that matter—set aggressive targets for key KPIs (churn, productivity, care quality, etc.) and use data to allocate resources, guide incentives, and prioritize market and product pushes.

• Set and hit aggressive goals: Ruthlessly prioritize for impact, break down ambiguous challenges, and deliver on rapid timelines—no hesitancy in tackling new and ambiguous projects from zero to one.

• Obsess over continuous improvement: Proactively identify broken processes, recurring fires, and product gaps—invent and test new solutions, features, and models that make ops more seamless and scalable for care staff and families.

• Champion frontline and customer experience: Manage, motivate, and mentor care ops teams (local and remote)—solve people problems, clear blockers, negotiate resources, and unlock leverage for highest impact operators.

• Think like an owner, act like an athlete: Take initiative, operate with extreme accountability, and present solutions—not problems. Willingly flex across job functions and fill gaps wherever the org most needs your horsepower.

What you’ll have:

• 4+ years of professional experience in a highly analytical and fast-paced environment, such as management consulting, strategy/operations, or finance roles in a high-growth environment.

• Exceptional analytical, quantitative, and financial modeling skills. You are comfortable with data and can use it to build compelling business cases and drive decisions.

• Proven track record of independently leading complex initiatives or programs from zero to one.

• Demonstrated ability to operate with autonomy in ambiguous environments and drive results across multiple stakeholders.

• Outstanding communication and presentation skills. You can distill complex information into clear, actionable insights for any audience - field teams or executives.

• Executive presence and strong cross-functional influence, with the ability to represent operational priorities and drive alignment across teams.

• A desire to transition from a purely analytical role to a hands‑on, operational leadership position. You are looking to build and scale a business, not just analyze it.

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.

• Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

• Financial savings benefits to support your future. We support your financial well‑being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).

• Paid parental leave to support your growing family. We provide up to 10 weeks of paid parental leave based on tenure, so you can focus on bonding and adjusting to life as your family grows.

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Equal Opportunity Employer

Abby Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, contact [e-mail].

Abby Care considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.

Automated Decision Tools

Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact [e-mail].