Strategic Onsite Account Manager

The Adecco Group; Ridgeway (OH); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid PTO and holidays

Parental leave

Job summary

The Adecco Group is seeking an Onsite Manager to be the primary client contact for Adecco programs and drive the long-term evolution of client accounts. You will lead recruitment operations, monitor KPIs, and strengthen partnerships with HR, Operations, and Procurement to maximize fill rate and client satisfaction.

In this role, you will price and sell staffing services, coordinate with cross-functional teams, and ensure delivery aligns with client expectations and contractual SLAs.

Qualifications

• High school diploma or equivalent; 5+ years of relevant work experience.
• 2–5 years of managerial/supervisory experience in the service provider industry preferred.
• Proven track record of customer satisfaction and account growth.
• Strong written and verbal communication; ability to build client relationships.

Responsibilities

• Serve as the primary client contact for Adecco programs and escalation point for client questions.
• Oversee daily recruitment and fulfillment activities to meet KPIs and SLAs.
• Grow and retain accounts by developing relationships with HR/Operations and other client contacts.
• Prepare and present monthly/quarterly business reviews to leadership.
• Price and sell services (conversions, temporary and permanent placement).
• Capture industry knowledge and market trends to strengthen client value proposition.

Skills

Client relationship mgmt

Recruitment team leadership

Communication skills

Organizational skills

KPI/SLA management

MS Office proficiency

Tools

MS Office Suite

Job description

The Adecco Group is seeking an Onsite Manager to be the primary client contact for Adecco programs and drive the long-term evolution of client accounts. You will lead recruitment operations, monitor KPIs, and strengthen partnerships with HR, Operations, and Procurement to maximize fill rate and client satisfaction.

In this role, you will price and sell staffing services, coordinate with cross-functional teams, and ensure delivery aligns with client expectations and contractual SLAs.