Strategic ITSM & CMDB Lead

Netcompany Group; Town of Belgium (WI); On-site; USD 71,031 - 94,708; Full time

Benefits offered by this job

Competitive compensation & benefits package

Mobility budget or commuting allowance

Continuous learning opportunities

Job summary

A leading digital services company in Belgium is seeking an ITSM Configuration Manager to enhance Configuration Management practices across ITSM processes. The ideal candidate will have a university degree in a related field and at least 4 years of experience in IT service management. Key responsibilities include defining strategies, ensuring compliance, and driving process improvements. A strong command of English is required, while proficiency in French is a plus. This position offers competitive compensation, benefits, and opportunities for continuous learning.

Qualifications

• Minimum of 4 years of relevant experience in IT service management.
• Proven experience in delivering ITSM processes across complex environments.
• Command of English is required; French is a plus.

Responsibilities

• Drive the development and standardization of Configuration Management best practices.
• Contribute to the definition of the Configuration Management strategy and objectives.
• Ensure the Configuration Management process and CMDB framework compliance.

Skills

IT service management best practices

Analytical skills

Verbal and written communication

Education

University degree in Computer Science, Information Technology, or related field

Tools

ITIL 4 Managing Professional

ITIL v3 Intermediate

UML

Job description

A leading digital services company in Belgium is seeking an ITSM Configuration Manager to enhance Configuration Management practices across ITSM processes. The ideal candidate will have a university degree in a related field and at least 4 years of experience in IT service management. Key responsibilities include defining strategies, ensuring compliance, and driving process improvements. A strong command of English is required, while proficiency in French is a plus. This position offers competitive compensation, benefits, and opportunities for continuous learning.